Auto BuffyReviews of autobuffy.com

They sent me the wrong front shocks, I ordered for a 2007 GMC 2500 HD with the three to six inch lift for front and rear shocks. They sent me the right rear shocks but my front shocks are standard size. Now getting somebody to send me a paid return label is impossible. They expect me to pay for the return when they sent me the wrong product. I would not recommend this company to anybody.

Horrible, I purchased a set of shocks for 2001 Ford Explorer Sport Trac price was $74 free shipping tax was $5 = $79 they charged me $110. Tried canceling but kept saying error. I have a receipt but shows nothing to justify the final cost.

Item not received: No order acknowledgement, no shipping or tracking information. will not respond to emails. will not answer phone calls. COMPLETE SCAM COMPANY.

BEWARE!!! They ship wrong items even after you call to confirm order!!! Waste of time and money!!!!

dont order from here i ordered some shocks and they are to short ive called 47 times and no answer i go on and e mail and no answer now im stuck with shocks that i cant even use dont buy anything from here they will just SCREW YOU

Ordered $400+ coil overs from them for my vehicle. Autobuffy charged my CC twice. I send an email and they replied quickly. Once I've given them everything like they asked to prove I was charged twice, I haven't heard back in over a week. Their website says hassle- free returns, people I can promise you that isn't true. I can't even get a hold of anyone that works for Auto Buffy to contact me back. $400 might not seem like alot of money to them, but I could sure use it returned to my cc. I chose this company due to the good rate, I wish I would of spent more with a reputable company. Or atleast read their horrible reviews prior to ordering anything from Autobuffy!! Horrible customer service!!

They shipped everything kinda on time well not really a 3 day delivery like website says was more like 5 for the one parts I got but the I only go 1 out of 5. other parts were lost and waited days for help with only being able to email no one answers a phone there or returns voicemail had to order somewhere else waiting on responses back on email now going on a month sent back the part I got and have been waiting days on being refunded since they have had it 4 days finally called all day on a slow day and got someone to pick up said they would have to inspect part and would take up to 10 days I have a shop and this is not how you should handle customers on any level. I couldn’t imagine if I had bigger problems with this order. this was just a small order of around $270 to try them out. liked the price and suppose to be moog parts but never got most of them and had to buy other parts and still waiting. I ordered on the 9th of April it’s now the 7th of May. Maybe by June I’ll have this resolved. Customer service gets a 1 star for not having a person answering phones and slow responses and refund process is not like your website says hassle free return especially when it’s not my fault I never got the package I’m sure autobuffy got the claim money weeks ago from the shipper.

My order number AB-V64KG8 was on Apr 25,2026 and was on Processing Order, I been waiting for it, then on Apr 30, 2026 at 5:45 AM I received email saying that my order has been cancelled because Pricing error??? What kind of business that? What a waste of time, I'm going to stay away from this business because I don't trust them anymore. Know I am waiting for my refund! This is my experience with this business