Auto BuffyReviews of autobuffy.com

Tried to confirm fitment multiple times through live chat, by email and by phone all three choices lead me no where. The service itself was a waste of time, I'll take my business else where.

They sent me all the wrong parts and said it was a guarantee fit none of it fit then they said if didn't get back in 5 days I will have 2 pay for it all even tho it didn't fit then the product was 176.00 and I had 2 retur it @ 86.00 shipping they will never get another order from me do not order from them they are scamers this is the second time they sent me the wrong patrs now I get a email after this review says they need my order number my name which is on this review n my phone number or they will remove this review because they only wont good reviews even if u just look up something they will à review in your name saying all good thing to get customers it's all good reviews they wont will remove your bad reviews

AutoBuffy has the worst customer service I’ve ever dealt with. Basically took my money and sent me whatever parts they wanted and gave me zero options to receive what I actually paid for. I ordered a front end rebuild kit directly from their website, 2 upper and 2 lower control arms with ball joints, along with tie rods, inner and outer. Upon receiving my order I found that I was sent 4 lower control arms and only 1 upper. I sent an email inquiring about returns and followed all instructions of sending pictures of all parts received and vin to my vehicle. I then received an email stating those are the correct parts. What kit comes with 5 control arms? I called their customer service line and they basically read the email traffic and told me they agreed with the emails. I gave them the part number for the kit I order so they finally looked it up, agreed that I did not get the correct parts and told me they would personally see that I received the correct parts and instructions on how to return the extra lower control arms. A week goes by, no response, I called again, got a voicemail, but requested a return call and gave my order number. No return call. Took my money, sent me the wrong parts then quit responding.

Shipping took a longggg time. When I bought the product, it said it would ship overnight. Then the next day I got an update saying it would be there the following day. Then in a couple days' time, one saying it would be two more days. It ended up taking a week, to send from the Dallas area to the Austin area. It would've been quicker for me to drive the 4 hours there and back in a day instead of ordering through Autobuffy.

I am having troubles getting through the website, to complete a return. I was told that would return my call 5 days ago. The product I ordered looks to be good quality but is not the correct size that the site said my vehicle needed. 2014 MKZ hybrid brakes and rotors front and rear, drilled and slotted, which i wanted for the sporty look. They are smaller than what is on the car. I had the vehicle apart and did not have time to reorder the product. So I had to buy locally from parts store. I have been put on hold for 15 mins at a time and then it hangs up. I spoke to a person on time, she told me she would contact me within 24 to 48 hrs. She also told me that I would have to pay for the return shipping. I trusted that the site new the correct size of product needed so I ordered in confidence that I'd be happy with the service. Well here I am, stuck with a set of rotors and pads that I can not use. And am out the money. It would be great not to have to jump through hoops to get refunded. APRIL 5TH 2024, still no reply, still no call back. Im sitting on $300 of items that were said to fit my vehicle and it does not.

Parts arrived fast and all parts were correct thank you

It was the right parts, I saved alot more money

parts were correct and work great