Auto BuffyReviews of autobuffy.com

If I could give a minus star review I would. Not only did they send the parts I ordered in a plain beat up box instead of the box pictured on the order page, but it was missing parts. They then had me jumping through hoops to get the missing parts, which I never got. They kept asking for completely unreasonable information (the serial number off of all the parts we did receive, the make, model and VIN off my vehicle!!!!). They then pretty much accused me of lying and trying to get extra parts from them when I refused to jump through anymore hoops and give them those numbers (minus my VIN) for the SECOND TIME! I had even sent them pictures of everything! They still have not sent me the missing parts. I said I will return what I did get and they expect me to pay the return shipping even though this is all because of them. I have done some research (too late) on line and I found complaint after complaint of the exact same issue. Parts arrive in an unmarked beat up box missing parts and getting no where trying to get them sent. This company seems to have history of doing business this way.

Part fit perfectly and was delivered quickly.

I was sent an outdated Bosch wiper blade for my Maserati GranTurismo and after speaking with Bosch directly, they advised that I return the product. Autobuffy initially denied the return label and then tried to negotiate a price discount for their error. I will never do business with this organization again.

Fast, as described, reasonably priced.

Wouldn’t even give one star. These are scammers. Stole my money. At least I didn’t get screwed as bad as some of these other people. I knew in my gut it was a sham business by the name. Don’t buy anything from them.

Twice I placed the same order with autobuffy on different days. I added my email and cell number. I never received a confirmation to either from auto Buffy. On the following day I used their chatbot hoping to get information on the order. The Chabot gave me a number to call to track the order. A guy answered and told me to check spam then my card account to find out if they they charged me. I couldn't verify a charge and nothing in spam. I placed the order again Dejan vu surprise!!! The same sequence of events no reply call Mr. No customer support except today his fabricated story is I'm the only person who has had this problem. I proceeded to tell him I just experienced this from his company and his response "have a good day" I acknowledge I made a mistake placing the second order, I wanted to trust them now I realize it was a mistake. There is more weirdness to this event that's not normal business practices. I would recommend using a reliable source for your part's. I read reviews on their site and now have reservations about their authenticity. P.S. I love business with great business practices and support them and unfortunately this is not one of those business. Most good business use shopify.

I ordered sparkplugs and coils for my wife's car. They were to be shipped to me for 5/27. They shipped the parts with USPS. USPS shipped the parts from NY to NJ to Boston then to Nebraska, then back to Boston. USPS finally claim that they delivered the parts on 5/2. I never got any delivery to my address. My wife is without a car so she is home all day. I reported this to AutoBuffy and they put on a claim but could take 10 - 15 business days to get an answer an then we can go from there. So my wife is without a car for over a month with still no answer.

Ok, I ordered parts for my 2wd dodge truck. They sent me parts for a 4wd truck. I jumped through all the hoops that they requested. I've spent more time trying to get this corrected than it did to do the job. Customer service is absolutely ridiculous. Never, never again. I will pay more for the parts I need than to go through this s#$show again.