AuthenticWatches.comReviews of authenticwatches.com

Second purchase. Well handled, no negative issues. Recommended.

Do not buy anything from this "company."I wish I had read the reviews on the internet about the scam this outfit runs before they took my money. I purchased a new Omega DeVille watch from this fraudulent operation. When I received it, it was obviously used. No Omega protective stickers and no Omega tags that appear on EVERY new watch Omega sells - bar none. There was simply an aftermarket piece of plastic around the watch. One of the holes on the strap was larger than the others indicating wear. And the case was scratched! Obviously used. It didn't even touch my wrist and I immediately called customer service. I was told they don't sell used watches. I returned the watch (at my own expense) then they took $230 out of my refund because they said they sent me a brand new watch and I returned it used. This is an outright lie and if you read other negative reviews and watch a video on YouTube you'll see that they've been using this scam for years to make money. If you'd like to learn more DM me on Instagram at @clewatchguy and I'd be happy to share the email exchange with them and direct you to others who have had the same experience.

Buyer beware. Please ask in writing that you are buying a complete watch before payment. I had an incident where I purchased a new store display Rolex Datejust but later discovered a link is missing. When I asked about this, they refused to address the issue and instead provided a link to buy the link for $250. Apparently their store display are sourced from other stores so they can't guarantee it's a complete watch. Given I have purchased over $25k worth of watches with them, I expected some customer service.

They showed pictures of a specific Rolex Daytona that is interesting to collectors so to make certain it was the picture of the exact watch I was interested in buying and not just some stock picture, I emailed and asked if it was specifically an "APH Error" watch. "Sandy" replied, "This item is an APH error model". The watch I received is lovely but it definitely IS NOT the more collectible APH error iteration I was bait-&-switched into believing I was buying. I complained to their general manager who told me I was mistaken and the picture didn't show the APH error. I should have taken a screen shot but didn't and thought I could rely on their written word. If I send it back, they will keep 10% which comes to almost $3,000! Buyer beware: these people will lie and falsely advertise to get your business. UPDATE: They stick by their position that I didn't see the watch I know I saw because if I didn't see that watch, why would I even email them before purchasing it to verify that it was indeed the APH error watch? And I forgot to mention originally that when I called them to complain about the watch not having the APH error face on it their salesman said, "Of course it isn't an APH watch; that's very valuable and you'd have to pay $10,000 more for one of those", which is utter nonsense as they don't trade for more than maybe $1K difference between a non-error face and an error face. Like I said, they lie. Caveat emptor, baby. Caveat emptor.

beginning august i was order my justdate watch 36mm did not like it want return only 3 days they cant they said u have option to trade in however on website say 30 money back guarantee im mad then i trade for yacthmaster back on mid August 21 however it was came in 12/8/2021however they didnot ask what size my wrist band also they didnot sized then ship the watch to me with not fit my hand which i lived 3 hours from ctr nice i call customer service she said go to local rolex im not happy the services /bussiness im never go back again not recommende/ paid over 14k shady businness

I purchased my first watch from Authentic Watches, which was a Tag Heuer Carrera Sport. When the watch arrived, the date would move to a white space, and so I requested an exchange. Their service department emailed me back stating that they felt this was a very easy fix and could repair it in a couple of days and get it back to me, so instead of an exchange, I agreed to have it repaired. After they received the watch they then didn't communicate to me until I emailed them to find out the status and whether or not they received my return. They acknowledged the return and then stated they would give me an update as soon as the service department had one. More time went by and I had to email them again only to get an update that they had sent the watch to the manufacturer for repair! They estimated 6 weeks, but then the whole thing kept being delayed with them giving me continuous future dates for the return of the watch. I then requested another exchange or refund since I've never even gotten to wear it, and they refused saying it was at the manufacturer being repaired and they would return it as soon as possible. This week I received the watch after 4 months only to find out it has the EXACT same problem I sent it to them for originally. I don't know what to think, but I'm left with the feeling that I've been scammed. I've written an email to Authentic Watches once again requesting a refund. To be clear, I have nothing against the company, and I'm writing exactly what has happened in my experience. The watch cost almost $5K, so this is not just a small gripe as I have a large vested interest in this transaction succeeding. In fact, if they would just give me a working watch, I'd still take an exchange, but my worry now is that I've lost all confidence because of the track record so far, so I want to see what happens next, and I'll share those details here once I hear back from them. Update 12/4/2021: Authentic Watches contacted me today and they apologized for all the problems I've been having. They also explained that they have to follow the processes from the manufacturer, which makes sense that they don't control that. What they've offered to do is email me a shipping label and they will have the watch movement replaced completely to fix my problem. They also said that they would expedite this within 1-2 weeks. I'm updating the stars to 3 stars. If this finishes as they've committed to me then I'll update the final rating for working with them. I'm also changing the title as I don't think I'm being scammed anymore. The sales rep Matt that contacted me seemed very forthcoming and had a willingness to help me fix this asap. I've always thought that there will always be problems that happen, but more important is how a company deals with those problems. My confidence is returning, but still need to see how things finish up. Update 12/26/2021: I've received my watch back and I'm very happy to say that it's fully fixed. The service center replaced the entire mechanism and it's working as it should be. While I'm not necessarily happy about certain aspects, I will admit that Authentic Watches has done what they promised me. If I were to sum the entire experience up, I would say the following: 1. If you do buy a watch from authentic watches, take a couple days after you receive it to verify everything is functioning perfectly before taking off all the labels, etc. If there is something wrong, then just return or exchange it within their timeframe as you don't want to end up in extended repairs like I did after buying a new watch. It's just not worth it. 2. If you do need to communicate about your watch, be sure to talk to the sales group, as they were the most helpful in getting everything resolved for me. The service group merely works with the vendor service centers, and so they really cannot guarantee anything they've told you until the service centers are able to look at your watch and report back to them anyway. I'm increasing my final score to a 4 since Authentic Watches did provide an authentic Tag Heuer that they will repair at the official service center properly, but be careful with your communication with their service department, because they're limited in what they can promise you anyway. If you're not happy with your purchase, then talk to the sales department and simply exchange or return your watch and they will handle things much faster.

So, I said I would let folks know how I made out with Authentic Watches and I am extremely happy to say that they handled my situation quickly and to my total satisfaction! I was wondering if I would receive the same watch having been repaired by the service team there but to my surprise they returned a brand new watch with a new band sized perfectly to my size! There were a couple of small scratches in the band that were not present on the returned watch!!..CAN IT GET ANY BETTER THAN THAT?! I also received in the mail an updated warranty card with MY information on it. I bought it second hand and the original owner had to pay directly to have the warranty transferred to me. ($50) After that was completed, it was smooth sailing! I have to say, I did ping them a few times with hopeful updates due to the fact I couldn’t wait to wear my new watch. They responded quickly every time and were very courteous I must add.😊 I love my new Tag Aquaracer and wouldn’t hesitate to do business again directly with Authentic Watches. They scored AAA rating with me for sure!!😎

I ordered a watch 4 months ago because they did not have it in inventory. I provided the $350 deposit and agreed to 90 days to allow them to find the watch in "New" condition. 100 days later I called and cancelled the order and requested the refund of the deposit per their agreement. THAT SAME DAY they sent an email to me stating they just received the watch and therefore could not return my deposit. I ask for a picture of the watch and/or serial number and they refused. The reality is they did not have the watch. They then offered a "Used" watch with blemishes to which I said no. They have refused to return the deposit or provide any information of the watch they supposedly acquired. They do not like to return anyone's money even when they cannot produce the watch agreed upon. Why buy through a questionable seller? Most people do not verify their watch is authentic after the purchase from a non-authorized seller because there is a fee typically to open the watch and verify from an authorized seller. SPEND THE EXTRA MONEY AND BUY AUTHENTIC FROM AN AUTHORIZED DEALER. you can't even be sure the watch is not stolen. GOOD LUCK.