AuraReviews of auraframes.com

Customer service are amazing to deal with, super friendly, helpful and fast to respond, couldn’t recommend higher! Adam was exceptional at getting back to me.

I bought an Aura Frame for my mother about a year ago because she loves seeing photos of her family but struggles with technical things. When it suddenly stopped working, I was worried she’d lose this daily joy. It turned out to be the power supply. Aura’s team quickly diagnosed the issue and sent me a replacement for free. The frame works perfectly again, and my mom is so happy to have her memories back. I’m deeply grateful for a company that stands behind their product and makes it easy to care for loved ones.

Ordered a monitor. They say dhl is sending it to my address , but nothing happens after that. Dhl is directing me back to aura.com, but they dont do anything to get the shipping process started; if they send anything at all.

Our Aura Frame stopped working. I tried troubleshooting the problem myself by changing to a different network. I knew enough to try changing to a 2.4GHz network but it kept “looking for frame,” I finally contacted Support and was assigned to Faustine who asked questions to analyze the problem. This took a couple of back and forth emails where Faustine took a very methodical approach. She decided to send us a new power cord free of charge. Our problem was solved! Aura Frames provides the absolute best customer service. I was afraid I’d have to do a factory reset and lose all of our pictures, but no! Faustine to the rescue.

Even with customer service, the Aura IS NOT user friendly. Whether shuffle, chronological, factory reset, etc., the unit continues to repeat some pictures, while not playing others. I have 140 pictures (they say up to 500) in the frame. You are a victim of this Chinese company: you can't adjust, set order of play, etc. My sister and 2 friends have one, and each have the exact same problem, probably simple to fix at the IT level - but Aura doesn't care. I bought it for my wife's sudden, tragic death to display at the memorial. Only made the sad day worse. DO NOT BUY! I had to tell people at the funeral "No, wait! There're other pictures! Don't walk away from the pictures! The Aura is shit! It keeps repeating pictures!" Aura customer service response was "Display (ALL 140 PICTURES!") for 1 minute instead of 15 seconds" Yup, tell your guests to stand there for 2+ hours. That's how they fixed the flaw! Thanks, Aura

I received an email stating my purchase shipped, when I finally received a tracking number it states on the UPS website that a label was created on 5/22/25, but the package was never given to the carrier. I’ve inquired several times and received a generalized email saying yes your package shipped. I am concerned that they’ve probably taken my money with no intention of sending me my purchase. If they do not correct this immediately, I will go on a campaign to disclose publicly, and may even pursue legal counsel.

SCAM WARNING. I have been scammed by AURA displays. They were unable to fulfil my order but refuse to refund the £450+ I have paid for the item. Be warned this is not a proper company and I’m not even sure where I can go to get my money back.

Had a look at their website and added an item to see shipping times. They didn't fit my requirement so I cleared my cart and closed the browser tab. About an hour later I receive an email letting me know I left something in the cart. What? Get stuffed. I didn't sign up or agree to any email communication at all. This company will take and use your data without your permission. Beware.