I have trouble wearing in the ear pods or hearing aids and,sure enough, the hearing aids I bought from Audien kept falling out. Customer Service made the return so easy even though I purchased them on amazon- Rachell was especially helpful.
Response from Audien HearingApr 21, 2026
Hello Karen,
It truly means a lot that you shared your experience with us. We understand how challenging it can be to find a comfortable fit, and we are so glad to hear that Rachell was able to support you and make the return process simple and stress-free. Providing ease and reassurance in situations like this is very important to us.
Thank you for your thoughtful feedback and for recognizing her extra effort.
Warm regards,
Specialized Care Team
Audien Hearing
FW
Freddie W.
Great assistance.
Great assistance.
Response from Audien HearingApr 21, 2026
Hello Freddie,
We truly appreciate you taking a moment to share your feedback. It is wonderful to know that you received such great assistance and that your experience was a positive one. Your support means a great deal to our team.
Thank you for your kind words.
Warm regards,
Specialized Care Team
Audien Hearing
GB
George B.
The best hearing aid
All representatives have very helpful and I love my Audien Pro 2 hearing aids
Response from Audien HearingApr 21, 2026
Hello George,
We are truly delighted that you shared your experience with us. It is wonderful to know that you are enjoying your hearing aid and that our team has been consistently helpful along the way. Hearing that they have made such a positive difference for you means a great deal to us.
Thank you for your kind words and for your continued trust.
Warm regards,
Specialized Care Team
Audien Hearing
MB
MARLENE B.
Atom 1
He was very helpful and assisted me through perfectly.
Response from Audien HearingApr 20, 2026
Hello Marlene,
We sincerely appreciate you sharing your experience with us. It is wonderful to know that you received clear and effective assistance and that everything was handled smoothly from start to finish. Moments like this truly reflect the level of care we aim to provide.
Thank you for your kind feedback and for allowing us to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
JO
john
very polite and helpful
very polite and helpful
Response from Audien HearingApr 20, 2026
Hello John,
We truly value you sharing your feedback with us. It is wonderful to hear that the support you received was both polite and helpful. Providing a respectful and supportive experience is something we care deeply about.
Thank you for your kind words and for choosing us.
Warm regards,
Specialized Care Team
Audien Hearing
MH
Margaret H.
Carlo was very prompt and courteous
Carlo was very prompt and courteous. He answered all of our questions and gave us super service and we will gladly be working with him in the future. He is very knowledgeable on the Atom X.
Response from Audien HearingApr 20, 2026
Hello Margaret,
We are truly grateful that you shared your experience with us. It is wonderful to hear that Carlo provided prompt, courteous, and well-informed support while answering all of your questions. Knowing that you feel confident working with him again in the future is especially meaningful to our team.
Thank you for your kind words and for recognizing his dedication.
Warm regards,
Specialized Care Team
Audien Hearing
BY
Byron
Rachell was awesome.
Rachell was awesome.
Walked me thru exchanging my Atom one for the Atom X.
Sent me the video tutorial. Left detailed notes for Jasmine to complete the order the next day when I had additional information that was needed. Both were exceptional in their knowledge of the product.
Response from Audien HearingApr 20, 2026
Hello Byron,
We sincerely value you sharing such a detailed account of your experience. It is great to know that Rachell guided you step by step with clarity and care, and that Jasmine continued the process smoothly without any interruption. Moments like this reflect the strong coordination and product understanding our team strives to deliver.
Your kind recognition of their efforts is truly appreciated.
Warm regards,
Specialized Care Team
Audien Hearing
BJ
BOB J.
I am an 83 year old male who has used…
I am an 83 year old male who has used various hearing amplifiers over the past couple of years. Most were fine for listening to music & the radio, but weren't so good as stand-alone hearing aids. I went for a hearing test last month and found that the higher end of my hearing had dropped off sharply. The specialist attempted to sell me some hearing aids for $4000 and up. I stated that was a bit too expensive. I ordered an in-the-ear hearing aid, the ATOM X, but had problems with the set I had received and was afraid of dropping and losing them. I returned them to Audien without any problem, receiving full refund. I ordered the Audien Ion Pro 2, which I have had for ten days now. It is very comfortable and works great as a hearing aid. I chose settings that address my loss of high tones, background noise, conversation vs crowds, etc. The ION PRO 2 didn't cost me $4,000 or more. They were more expensive than the amplifiers, but are fully adjustable to meet my hearing needs and cost less than $700! I can listen to music, the radio, and my phone, which is especially helpful. I don't have to turn on the speaker on my phone to hear and I can have a private conversation with clear sound. Plus I can hear the birds singing, and the floor boards creak as I walk across the room! My wife appreciates that I can hear her without having to shout! I am very satisfied with the sound and total quality of these hearing aids, and most especially to price. Plus, I got a call from Audien this morning to help me with any questions I may have, my satisfaction, and to offer support in the future. I recommend Audien as a reputable company with quality hearing aids at low cost!
Response from Audien HearingApr 20, 2026
Hello Bob,
We are truly grateful for you taking the time to share such a detailed and heartfelt experience. It is wonderful to hear how the Ion Pro 2 has made a meaningful difference in your daily life, from enjoying conversations more clearly to hearing the little sounds that bring so much joy. Knowing that you found a solution that meets your needs without the overwhelming cost is incredibly rewarding for our team.
We also appreciate your kind recognition of our support and your recommendation. It means a great deal to us to be part of your journey toward better hearing.
Warm regards,
Specialized Care Team
Audien Hearing
