Navah
Allan is a major asset for Audien and for its customers
It was truly a pleasure to have contact with Allan today. He quickly understood my concerns and was able to offer very helpful advice. In addition to that--he was easy to understand and projected a lovely personality. Audien is indeed fortunate to have Allan responding to Customer concerns, thus representing their company in such a positive light. I did not have such a positive experience the first time i contacted Audien . I made an appointment for a Zoom interview for guidance in using my new hearing aid. It was scheduled two weeks in advance. I carved out that special time to devote 25 minutes to the call. When the gentleman who appeared on the screen found out that I had purchased the device through Amazon, he told me an Amazon Customer service agent would have to take care of me. He proceeded to put me on hold multiple times, while trying to lo locate an available Amazon representative. 25 minutes elapsed. He told me it would be rescheduled within two days ! I will acknowledge that I received a phone call from an agent several hours later, It was brief, she told me she would forward some videos to me. She never did. I subsequently found them on You Tube. The real question is: If indeed an Amazon customer Service person should have held the Zoom meeting with me and the meeting was scheduled two weeks in advance---why was that not arranged for properly? I wasted more that 25 minutes of my time...
Response from Audien HearingApr 22, 2026
Hello Navah, We truly appreciate you taking the time to share such a detailed and thoughtful experience. It is wonderful to hear that Allan made such a positive impression by understanding your concerns and providing clear, helpful guidance. Your kind recognition of his support means a great deal to us. At the same time, we sincerely value you sharing the earlier part of your experience. We understand how frustrating it must have been to set aside time for your appointment and not receive the level of support you expected. Your feedback is important and helps us improve how we coordinate and assist our customers moving forward. Thank you again for your honesty and for giving us the opportunity to better support you. We are grateful for your trust. Warm regards, Specialized Care Team Audien Hearing