Robyn was very helpful and knowledgeable with the products and got us going in the right direction.
Response from Audien HearingJun 4, 2026
Hello Greg,
We are so pleased to hear that Robyn was able to guide you in the right direction. Her product knowledge and commitment to helping customers make informed decisions are qualities we truly value, and we're delighted that she made your experience a positive one.
Thank you for your thoughtful feedback and support.
Warm regards,
Specialized Care Team
Audien Hearing
QU
Quiana
Kheresy was very helpful and pleasant
Kheresy was very helpful and pleasant. She resolved all our issues.
Response from Audien HearingJun 3, 2026
Hello Quiana,
We are delighted to hear that Khersesy made your experience such a positive one. Knowing that she resolved all your concerns while providing friendly, pleasant service is incredibly rewarding for our team.
Thank you for taking the time to share your kind feedback. It truly means a lot to us.
Warm regards,
Specialized Care Team
Audien Hearing
1P
1Papa
I placed an order on May 18
I placed an order on May 18, 2026. Today is June 3, 2026 and I have yet to receive my order. I have contacted Audien customer support to no avail. I have been scammed, by Audien Hearing it appears.
Response from Audien HearingJun 4, 2026
Hi,
Thank you for taking the time to share your experience with us. We completely understand how concerning and frustrating it must be to still be waiting for your order, especially after placing it on May 18 and expecting to have received it by now.
Please know that this is not the experience we want for our customers. At Audien Hearing, we take great pride in our commitment to our customers, and we work hard to ensure that every order is handled with care and attention. We understand why this situation has raised concerns, and we appreciate you bringing it to our attention.
We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you to assist with the next steps. They will carefully review your order status, provide updates, and help determine the best path forward.
Thank you again for your patience and for allowing us to assist you. We look forward to helping resolve this for you.
Warm regards,
Specialized Care Team
Audien Hearing"
VS
Vito S.
My experience with Robin was very…
My experience with Robin was very pleasant.She was very knowledgeable and helpful.
Response from Audien HearingJun 3, 2026
Hello Vito,
We are so happy to hear that your experience with Robin was such a pleasant one. Her knowledge and willingness to help are qualities we greatly value, and it is wonderful to know she made your interaction both comfortable and productive.
Thank you for taking the time to share your kind feedback.
Warm regards,
Specialized Care Team
Audien Hearing
FB
Fran B.
very helpful did what I called to have…
very helpful did what I called to have done cancel my repair kits coming in mail till we need more My husband has 9 kits pilled up066226
Response from Audien HearingJun 3, 2026
Hello Fran,
Thank you for sharing your experience. We are pleased to hear that your request was handled smoothly and that the issue was taken care of exactly as needed. Making things easy and convenient for our customers is always our goal.
We appreciate your kind feedback and your continued support.
Warm regards,
Specialized Care Team
Audien Hearing
RW
Rodney W.
Charissa
Knowledgeable
Listened
Patient
Response from Audien HearingJun 2, 2026
Hello Rodney,
Thank you for your kind feedback. We are delighted to hear that Charissa's knowledge, patience, and willingness to listen made your experience a positive one. Providing thoughtful and attentive support is something we value greatly.
We truly appreciate you taking the time to share your experience.
Warm regards,
Specialized Care Team
Audien Hearing
DL
dan L.
Solved my problem quickly
Solved my problem quickly and professionally
Response from Audien HearingJun 2, 2026
Hello Dan,
We are so pleased to hear that your issue was resolved quickly and professionally. Providing efficient support while ensuring our customers feel well taken care of is always our goal.
Thank you for your feedback and for choosing Audien Hearing.
Warm regards,
Specialized Care Team
Audien Hearing
UO
Ugur O.
A Company That Truly Stands Behind Its Product
We are very satisfied with our hearing device - it performs extremely well and has truly made our daily life easier. After about six months, one of the devices stopped working, so I contacted customer service. They immediately took care of the issue and, within just five minutes, created a free replacement order (389$ - Atom X) for us.
What impressed us even more was their approach: they told us we would not be left without a device. We could keep using the old one until the replacement arrived, and only then return it using the free return label they provided. This level of care is rare.
We were already happy with the product itself, but the fast responses, the professionalism, and the quick solutions from customer service made us even more impressed. I strongly recommend this company to everyone.
In the future, once the warranty ends, I will either purchase their reasonably priced annual protection plan or buy a second device to keep as a backup.
A special thank‑you to Charissa, who handled our case with great attention and resolved everything in no time. Thank you!
Ugur Ozturk
Response from Audien HearingJun 2, 2026
Hello Ugur,
Your review truly means the world to us. Knowing that our product has made a positive difference in your daily life is already rewarding, but hearing how supported you felt throughout the replacement process makes it even more special. We firmly believe that taking care of our customers is just as important as creating quality hearing devices.
Thank you for your trust, your recommendation, and your incredibly kind words about Charissa. We are honored to have earned your confidence and look forward to supporting you for many years to come.
Warm regards,
Specialized Care Team
Audien Hearing
