Audien HearingAudien Hearing sells rechargeable hearing aids online at the most affordable prices on the market. START HEARING NOW VIEW SUPPORT MATERIAL
Audien Hearing (audienhearing.com) has 1,940 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Alice A.
Listening and trying to rectify the situation.
Response from Audien HearingJun 2, 2026
Hello Alice, Thank you for sharing your feedback. We are grateful for the opportunity to listen, understand your concerns, and work toward a solution. Knowing that you felt heard and supported means a great deal to us. Warm regards, Specialized Care Team Audien Hearing
James
She was extremely helpful and patient. She made sure that I understood how to replace the wax guard.
Response from Audien HearingJun 2, 2026
Hello James, Thank you for your kind feedback. We are so pleased to hear that you felt supported throughout the process and that the guidance provided helped you confidently replace the wax guard. Patience and clear communication can make all the difference, and we are delighted that you had such a positive experience. Warm regards, Specialized Care Team Audien Hearing
Russell C.
I recently purchased a pair of the Audien top of the line Ion Pros on sale. I have owned 4 different sets of aids from several companies, from the traditional audiologist to OTC type. I have also tested and reviewed several other OTC brands that weren't worth buying. I thought I would try Audien because of their prolific advertizing. I didn't expect much, but was pleasantly surprised about the quality of the sound, the comprehensive app adjustments and sound modes available providing me with a good hearing experience with TV, noisy backgrounds, and a wide variety of settings. All at a better price than I had paid for all the others I have owned and with equal or better quality. The behind the ear portion is larger than my smallest but smaller than my largest. I deducted one star for the inconsistent connection between the aids and my iphone. If I walk away from my iphone the aids will disconnect and not reconnect when I get back in range. Instead I have to retrace the same connection steps putting the aids in the charger and reconnecting like when I took them out of the box originally. Also, when using the app, the battery will run down in less than a day. Once they correct those issues, they will have the most rocking hearing aid on the OTC market. Customer service and sales was easy to use and work with. I will surely keep my eye on Audien in hopes that they will survive the highly competitive OTC breakout that will surely eliminate a number of inferior brands on the current market.
Response from Audien HearingJun 2, 2026
Hello Russell, Thank you for taking the time to share such a detailed and thoughtful review. It means a great deal coming from someone with extensive experience using and evaluating different hearing aids. We are delighted that the Ion Pro exceeded your expectations in sound quality, customization, and overall value. We also appreciate your honest feedback regarding the Bluetooth connection and battery performance while using the app. Insights like yours help us continue improving our products and customer experience. Thank you for your support, your confidence in Audien, and for keeping us on your radar as we continue to grow. Warm regards, Specialized Care Team Audien Hearing
Martin B.
Carlo was the greatest! He spoke clearly and was so professional, he really took care of me. He made sure I understood everything! Carlo deserves 10 stars! Thank you Carlo!
Response from Audien HearingJun 2, 2026
Hello Martin, What an incredible compliment! We are thrilled to hear that Carlo provided such exceptional care and made sure you felt fully informed and supported every step of the way. His professionalism and dedication truly shine through in your feedback. Thank you for sharing your experience and we will gladly pass along those "10 stars" to Carlo! Warm regards, Specialized Care Team Audien Hearing
Marilyn A.
The service tech (Carlo) was great to work with over the phone. Pleasant, patient and explained what he would like me to do. Then gave me a quick way to get back in touch with Audien Hearing/him if I still had trouble with the charging case. I would rate this whole experience as "Super Service"!
Response from Audien HearingMay 31, 2026
Hi Marilyn, Thank you for taking the time to share such a thoughtful review. It is wonderful to hear that your experience was not only helpful, but also reassuring and enjoyable from start to finish. Being patient, clear, and making sure customers know exactly what to do are all qualities that create a truly exceptional support experience. We especially appreciate your recognition of the follow-up support offered, giving you confidence that help would still be available if needed. Your description of the experience as "Super Service" is a tremendous compliment, and we are grateful for your kind words and support. Warm regards, Specialized Care Team Audien Hearing
Patricia
Great customer service!
Response from Audien HearingMay 31, 2026
Hi Patricia, Thank you for your kind words. Hearing that you had a great customer service experience is incredibly rewarding and means a great deal to our team. We are grateful that you took the time to share your feedback and appreciate your support. Simple comments like yours remind us why providing exceptional service is so important. Warm regards, Specialized Care Team Audien Hearing
Poonam T.
It was ver easy not wait in call they tried to help me on call .cudtiner care executive was very nice and helpful.
Response from Audien HearingMay 31, 2026
Hi Poonam, Thank you for taking the time to share your experience. We are delighted to hear that receiving assistance was easy and that you were able to get help without a long wait. Providing prompt, friendly, and helpful support is something we strive for every day, and it is wonderful to know that our customer care team made a positive impression. Your kind words and appreciation mean a great deal to us. Warm regards, Specialized Care Team Audien Hearing
James M.
Allan was quick and efficient, did a good job.
Response from Audien HearingMay 31, 2026
Hi James, Thank you for taking the time to share your experience. Sometimes the best support is simply getting things done quickly and effectively, and we are delighted to hear that your issue was handled with efficiency and care. Your recognition of the prompt and helpful service is greatly appreciated. Thank you for your kind words and support. Warm regards, Specialized Care Team Audien Hearing
