Kharsey provided fabulous customer service. You are lucky to have her on your team.
Response from Audien HearingJun 9, 2026
Hi Alison,
Few compliments carry more weight than recognizing someone as an outstanding member of a team. Your comment speaks volumes about the level of care, professionalism, and dedication you experienced.
Providing fabulous customer service means creating an experience that leaves customers feeling valued, supported, and confident, and we are delighted that this was reflected in your interaction. Thank you for taking the time to share such powerful and meaningful feedback.
Warm regards,
Specialized Care Team
Audien Hearing
GW
Gary W.
My experience with the Kendall eas great!…
My experience with the technician Kendell was superb. She was able to walk me through and resolve the issue quickly. She was kind and very helpful.
Response from Audien HearingJun 9, 2026
Hi Gary,
A truly exceptional support experience combines expertise, efficiency, and genuine care, and your review captures all three. We are delighted to hear that your issue was resolved quickly and that you felt supported every step of the way.
Being described as kind, helpful, and superb is a tremendous compliment. Your feedback highlights the impact that knowledgeable guidance and outstanding customer care can have when assistance is needed most.
Thank you for taking the time to share your experience. Your thoughtful words are sincerely appreciated.
Warm regards,
Specialized Care Team
Audien Hearing
TR
Tracy
My MIL had an issue with my Audien…
My MIL had an issue with my Audien Hearing ATOM 2 Wireless hearing aids after they stopped working. During the replacement process, there was a shipping error and the replacement was sent to the wrong address. Fortunately, Kendel at Audien Hearing was extremely helpful throughout the situation.
Kendel was responsive, professional, and took the time to make sure the issue was resolved. They kept me informed, answered my questions, and helped get a new replacement processed. Customer service can make all the difference when problems arise, and Kendel's assistance turned a frustrating experience into a positive one.
Thank you, Kendel, for your excellent customer service and commitment to helping customers.
Response from Audien HearingJun 9, 2026
Hi Tracy,
The true measure of customer service is not when everything goes perfectly, but how challenges are handled when they arise. Your review highlights exactly that, and we are grateful that you took the time to share your experience.
Resolving a shipping issue, maintaining clear communication, and ensuring a replacement was successfully processed required dedication and follow-through. We are delighted to hear that you felt informed, supported, and confident throughout the process.
Your recognition of the professionalism, responsiveness, and commitment you experienced is deeply appreciated. Thank you for your trust and for sharing such meaningful feedback.
Warm regards,
Specialized Care Team
Audien Hearing
BS
Bipin S.
Got my issues resolved
Got my issues resolved.
Response from Audien HearingJun 8, 2026
Hello Bipin,
We are happy to know that your issues were successfully resolved. Providing solutions that make our customers' experience smoother and more enjoyable is always our goal.
Thank you for taking the time to share your feedback. We truly appreciate your support.
Warm regards,
Specialized Care Team
Audien Hearing
TV
Tim V.
Carlos helped with aid performance &…
Carlos helped with aid performance & was very helpful!
Response from Audien HearingJun 8, 2026
Hello Tim,
Thank you for your kind words. We are thrilled to hear that Carlos was able to help improve your hearing aid's performance and provide the support you needed. Knowing that his assistance made a difference is incredibly rewarding.
We truly appreciate your feedback and support.
Warm regards,
Specialized Care Team
Audien Hearing
JW
Janet W.
Service was quick and easy
Service was quick and easy. Representative was professional and courteous
Response from Audien HearingJun 8, 2026
Hello Janet,
We are delighted to hear that your experience was quick, easy, and pleasant. Providing professional and courteous service is something we take great pride in, and it's wonderful to know that reflected in your interaction with us.
Thank you for taking the time to share your feedback.
Warm regards,
Specialized Care Team
Audien Hearing
JO
joanne
THEY ARE TOO BIG
THEY ARE TOO BIG
Response from Audien HearingJun 7, 2026
Hi Joanne,
Thank you for sharing your feedback. We understand how frustrating it can be when the hearing aids do not feel comfortable or fit as expected.
We would be happy to help with troubleshooting and provide fitting tips that may improve your experience. We would also like the opportunity to review your order and help address this properly.
Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will gladly reach out to assist you further and work with you toward the best possible resolution.
Warm regards,
Specialized Care Team
Audien Hearing
WI
William
Very good experience
Very good experience. She was excellent, very helpful. From follow-up emails I noticed it was th incorrect shipping address. She corrected right away.
Response from Audien HearingJun 7, 2026
Hello William,
Thank you for sharing your experience with us. We are delighted to hear that the issue with your shipping address was caught and corrected quickly. Knowing that you received prompt, helpful assistance and had a positive overall experience is wonderful to hear.
We truly appreciate your kind feedback and support.
Warm regards,
Specialized Care Team
Audien Hearing
