Audien HearingReviews of audienhearing.com

Response from Audien HearingOct 11, 2021

Hello Linda, I noticed you had not reached out to our support team. We have reached out through email to help resolve this issue, but am sorry you were not satisfied with your purchase. There is a 1 year warranty given with our hearing aids that covers defects, if we determine you received a defective product we will send you a free replacement! Also, if you’d like to return your hearing aids for a refund: Our policy lasts 45 days from the time you receive your product. If 45 days have gone by since you received your product, unfortunately we can’t offer you a refund. If you return your product within 45 days, you will be given a full refund on your order. Priority shipping is non-refundable. To be eligible for a full refund, your item must be in the same condition that you received it. It must also be in the original packaging. If any items are missing or damaged, you may not qualify for a refund. Any return package missing an order number will be subject to delays refunding or receiving an exchange unit. Delays may take up to 21 business days with a missing order number or tracking information. To complete your return, we require a receipt or proof of purchase. Please return your hearing aids to the address below: 10733 North Frank Lloyd Wright Blvd #103 Scottsdale, AZ 85259 https://audienhearing.com/policies/refund-policy Regards, Luck Patel

Response from Audien HearingSep 29, 2021

Mary, After personally reviewing your order and your communication with our support team I can see the main point of miscommunication is that when you submitted your request for support, your email was not submitted correctly. Unfortunately that meant that when our support team reached back out to you, the email provided was incorrect and they received no further correspondence! Regardless, the initial request was sent on September 5 (well past our 45 day return policy. Because you received your hearing aids on July 6, 2021, we are unable to make an exception for a request submitted months after our policy window.

Response from Audien HearingSep 29, 2021

Terri, I could not find an order with the information provided in this review. Please reach out to us at [email protected] or respond to the request I have made to Trust Pilot for your order information so I can assist you as soon as possible!

Response from Audien HearingSep 13, 2021

Jack, I am sorry you were not satisfied with your hearing aid. It definitely seems like you received a defective pair, as our hearing aids last years, not months. There is a 1 year warranty given with our hearing aids that covers defects. Please reach out to our customer service department through email ([email protected]) or our website www.audienhearing.com/pages/support if you’d like your free replacement. The government is still defining OTC hearing aids, and all are not registered with the FDA because it is simply not possible at this moment. We hope the regulation will tighten soon, and we will have an opportunity to properly approve our devices. Until then, we will continue providing low cost hearing to those who need it! Regards, Sean Pitt