John B.
Update to previous review
Purchased the Audien Pro 08/2022. They quit working 06/2023. After much discussion, Ahmed (chatbot) created an order to replace them on 08/24/2023. The “package” was delivered on 09/02/2023. Included in the “package” was a charger plug, cable and a charger case…NO HEARING AIDS! I don’t have a working pair of AtomPro hearing aids and my prospects don’t look good. UPDATE Received my replacement hearing aids. While I wasn’t asking for a whole new package, they sent me everything I needed to improve my hearing. The replacements came way before I expected and when I inserted them, it was like the first time I had used them. My original rating was based on the unsatisfactory support process but now I am back to being a satisfied customer. Need to change my review to 5 stars. Thank you. UPDATE TO UPDATE Just received an apology from Liz at Audien who checked to make sure the replacements were satisfactory.Yes they are! As a matter offact I’m getting an upgrade to the new ones and I can’t wait. AWESOM job. 5 Stars.
Response from Audien HearingSep 13, 2023
Oh no! It is so unusual for a product to arrive empty. We will check with our factory promptly to ensure this does not happen again. I just created you a new replacement order and you'll receive your new units shortly. We greatly value your business and your trust, and apologize for this highly irregular circumstance. Thank you for your patience and understanding.