Rocky
Excellent customer service! Excellent product!
Atom X I’m in my first hour of getting my Atom X out of the mailbox. I’m impressed so far. Back story…I have a moderate loss in one ear and mild in the other. The TV has to be very loud to adequately hear voices. One on one and restaurants are usually okay. I have had a $3700 hearing aide with tiny batteries that is ineffective. Non-returnable. I have another brand for $400 that is okay, but not optimal. I had the over-the-ear unit by Audien Hearing. I found it cumbersome and I’m not a tech person, so found the app difficult to use. Customer service was excellent! I returned that device with no questions. After a brief call with a representative a few weeks later, I agreed to give the Atom X a try, understanding I could return it if it wasn’t suitable for me. The voices from the TV are coming through clearly, set on the device at 60%, it’s in the TV mode, the TV is at a normal volume. I’m very optimistic. I will follow up with a report in a few weeks. UPDATE. 2/5/26- The sound quality has been excellent. I like the different modes, conversation, TV, etc. The ease of having the control panel on the case rather than the app of the previous device makes a huge difference for me. I was concerned about the fit in my ear. The device would move/slide outward with the need to readjust it back into the ear canal often. I always had a feeling of its presence and shifting, rather than the comfort of it feeling an extension of myself. I had a video call with Windave today. He listened carefully, then asked me to use the second pack of tips, which I did not realize were a different shape than the "cone" in the small size that I had been using. This tip has a different shape, convex rather than concave, that definitely holds onto my ear canal better. I am looking forward to a more comfortable experience. Windave was very attentive and compassionate in troubleshooting my needs. I am very pleased with this hearing aide and the customer service I have had with returning the first device and finding what works best for me.
Response from Audien HearingJan 28, 2026
Hi Rocky, It was a pleasure to read your detailed first impressions and learn about your hearing journey so far. We are glad to hear that the Atom X is already making a positive difference, particularly in terms of television clarity and comfortable volume levels. Your experience with different devices gives valuable context, and we truly appreciate you sharing how the Atom X compares, particularly after challenges with other hearing aids that did not meet your needs. It is also encouraging to know that our team was able to support you during your earlier return and help you feel confident about trying the Atom X. We are happy to hear that you are feeling optimistic and that the device is working well for you in these early moments. Thank you for giving us the opportunity to support you again, and we look forward to hearing how things continue to go in the weeks ahead. Warm regards, Specialized Care Team Audien Hearing