Harris helped me check various ways to correct problem and then how to return and get a replacement. Nice and very thorough.
Response from Audien HearingJan 30, 2026
Hi Charlotte,
It was good to learn how your concern was addressed during your interaction with our team.
We are glad to hear that Harris took the time to explore different ways to correct the issue and then clearly guided you through the return and replacement process. Being thorough, patient, and kind while working toward a solution is very important to us, and it is great to know that his support made the experience easier for you.
Thank you for sharing your feedback and for trusting Audien Hearing. We truly appreciate the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
MH
Marcia H.
Charissa continues to be so helpful as…
Charissa continues to be so helpful as I become accustomed to to my new hearing aids. She solves problems well!! I am pleased with my journey toward better hearing. Thank you. Marcia Harty
Response from Audien HearingJan 30, 2026
Hi Marcia,
We truly appreciate you trusting us as you navigate this new chapter with your hearing aids.
We’re really glad to hear that Charissa has been there for you and helped make the adjustment easier. It means a lot to know you’re feeling good about your journey toward better hearing.
We truly appreciate you taking the time to leave this review!
Warm regards,
Specialized Care Team
Audien Hearing
LS
Lsharp
Great customer service
Called with problem with volume controls. Chatissa was very helpful and professional. Walked me thru process with ease! Great customer service.
Response from Audien HearingJan 30, 2026
Hi Lsharp,
Thank you for opening up and sharing your journey with us.
Adjusting to new hearing aids can take time, and we’re so glad Charissa could be there to help you through it and sort things out along the way. Hearing that you’re feeling good about your progress means a lot to us.
Thank you for trusting us and for sharing your experience.
Warm regards,
Specialized Care Team
Audien Hearing
DR
Dean R.
Rick was our representative
Rick was our representative, and was very helpful. He made the return process painless. We reordered a different aid. Thank you. Joyce Rhodes
Response from Audien HearingJan 30, 2026
Hi Dean,
It was good to learn how your experience unfolded and how the situation was handled.
We are glad to hear that Rick was helpful and made the return process painless for you. Assisting customers through returns and helping them move forward with a different option is an important part of the service we strive to provide, and it is great to know that you felt supported in reordering a different hearing aid.
Thank you, Joyce, for sharing your feedback as well. We truly appreciate your trust in Audien Hearing and the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
JT
Joni T.
The representatives
The representatives, Khersey and Haris, were very helpful regarding the one hearing aid not working properly. They gave us advice and were prompt emailing and ordering what was needed.
Response from Audien HearingJan 29, 2026
Hi Joni,
It was reassuring to read how your concern was handled by our team.
We are glad to hear that Khersey and Haris provided helpful guidance when one of the hearing aids was not working properly. Offering clear advice, responding promptly, and taking action to order what was needed are all important parts of the support we aim to provide, and it is good to know this made a difference for you.
Thank you for taking the time to share your experience and for trusting Audien Hearing. We truly appreciate the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
SJ
Sam J.
Severe itching with the Atom 2
I bought the Audien Atom 2 in August last year. As soon as I wore them, I started itching. So I removed them and gave my ears a break. After a brief hiatus, I tried them on again. Same result. I did this about 3-4 times. Finally, I ended up with a ear infection. I saw three ENTs including one urgent care. All doctors had to debride my ears. One prescribed antibiotics. I am still not 100% okay. I tried to return them. I was told the 45 day window had passed, and so, no refund. I ended up buying the more expensive hearing aids with no itching whatsoever. So I suppose you get what you pay for. Then again, you might be lucky.
Response from Audien HearingJan 29, 2026
Hello Sam,
Thank you for sharing what you went through. We are truly sorry to hear about the discomfort you experienced and that it led to an ear infection requiring medical care. We know how upsetting that can be, especially when you were simply trying to improve your hearing.
While our hearing aids are made with medical-grade silicone and issues like this are uncommon, we understand that everyone’s ears are different. Your experience matters to us, and we are sorry that the device was not a comfortable fit for you. We are also relieved to hear that you have since found a solution that works better for you.
Although your return request came in after the return window had closed, we would still appreciate the opportunity to learn more about what happened. A member of our specialized care team may reach out to listen and better understand your experience, as feedback like yours helps us improve how we support our customers.
We genuinely appreciate you taking the time to speak up, and we wish you continued healing and comfort moving forward.
Warm regards,
Specialized Care Team
Audien Hearing
DA
Dan
Life is to short
If you are fortunate enough to have money to burn and time to waste then the Atom Pro 2 is the perfect product for you.
Next too worthless.
Their literature indicates that during the first two weeks the "hearing problem" will get worse before it gets better. Well, I guess you could say they told a half truth. By the way, the same logic would apply to walking around with a thumbtack in your heel. It hurts and causes distress for the first two weeks and then you notice it less and less. Their flagship product whines intermittently and provides shrill feedback. I tried all combinations of settings. In some cases, the intelligibility of speech actually decreased.
This is a scam from start to finish. Preying on people who need help and are hoping for some benefit.
The Atom Pro 2 was given to me as a gift. When I tried to return it, outlining the many flaws, I was told that was not possible since I had exceeded the 45 day window of time. What kind of reputable company operates like this?
PS: I would welcome a meaningful response only if it included a pathway to a full refund. Let's save some bandwidth and not post some empty, AI generated gibberish where you summarize the stated concern and express how much you empathize with the reviewers frustration. If a living, breathing person (with a conscience) actually reads this, run, don't walk from Audien Hearing, your mother would not be proud of you.
PPS: As of 1-29-26 at 8 PM CST I have responded to Audien with the information they requested.
Please note, I am NOT interested in any efforts to exchange or upsell for any other Audien Hearing product. Any outcome other than a full refund will not be acceptable.
In the above response provided by Audien they make a point of stating they do not "prey on people who need help, nor do we operate as a scam". Sounds like Bernie Madoff.
I am unable to speak to whether Audien products work for other people, I know they don't work for me. Again I ask, what kind of reputable company operates like this?
If this matter is resolved to my satisfaction, I will update this site.
PPPS:
Dear Specialized Care Team,
As of 1.30.26 at 830 PM CST no one from your team has phoned or emailed me despite your stated intent to do so.
Is this a reflection of the "integrity" by which you claim to operate? No doubt the mistake was on my end. If so, please let me know my shortfall so I can be a better customer.
Moving on, your written response acknowledges that, "While our products do not work for everyone, we stand by the intent and integrity of what we offer". Really? Then respond to a reasonable request for a full refund rather than offering "troubleshooting or additional support" (empty nonsense). Or are you afraid of the possible backlash? If dissatisfied customers are few and far between and your product is so wonderful, what do you have to lose?
Warm Regards,
Dan
Response from Audien HearingJan 29, 2026
Hello Dan,
It is clear from your review that this experience was frustrating and disappointing, especially since the Atom Pro 2 did not deliver the improvement you hoped for. When a hearing aid produces feedback, feels uncomfortable, or makes speech harder to understand, it can quickly turn optimism into frustration.
We want to clarify a few important points. Intermittent feedback or whistling is not an intended outcome, and while it can sometimes occur with in-ear hearing aids due to fit, positioning, or ear canal shape, it is often something that can be addressed through proper adjustment and troubleshooting. That said, we understand that you tried multiple settings and still did not experience acceptable results.
We also want to address the broader statement in your review. Audien does not prey on people who need help, nor do we operate as a scam. Our goal is to provide over-the-counter hearing aids that are more affordable and accessible for individuals who may not be ready for, or able to pursue, medical-grade options. While our products do not work for everyone, we stand by the intent and integrity of what we offer.
That being said, we would like the opportunity to review your order and better understand what you experienced. You may share your order number here or through this platform, and we will have a member of our specialized care team reach out to you within the day to see how we can assist, whether through troubleshooting or additional support.
Thank you for taking the time to share your experience.
Warm regards,
Specialized Care Team
Audien Hearing
DD
David D.
Rick was great
Rick was great made everything easy.
Response from Audien HearingJan 28, 2026
Hi David,
It was nice to see your feedback come through and learn about your experience.
We are glad to hear that Rick made the process easy for you and provided the support you needed. Making things clear and straightforward for our customers is very important to us, and your comment reflects that effort.
Thank you for taking the time to share your experience and for choosing Audien Hearing. We truly appreciate your trust.
Warm regards,
Specialized Care Team
Audien Hearing
