AtransmissionsReviews of atransmissions.com

I ordered a transmission for my '98 Ford F-150 July 29th. I received an email same day saying that I will receive my transmission in 7-10 days and my money was taken out of my account within 24 hours. I called them 9 days later on August 6th to see if my transmission had shipped (I had been told 2-3 day shipping to Washington state) and they told me that it would ship the next day or the day after at the latest. I called them two days later on August 8th and was told that it would "for sure" ship out the next day. I called them the morning of August 13th to see where my transmission was and if there were any specific delivery instructions that I needed to follow (I had never been given any). They told me that there had been a problem in testing (long after they told me it would have already shipped) and that they had to order a part but that the problem had been resolved and that it would ship the next day. I called two days later on August 15th and was told that they had not shipped my transmission but would the next day. My mechanic was leaving town so I canceled the order and was told to expect a refund in 4 days. I called them at 8 am eastern the next day on August 16th and told them that I would still purchase the transmission if they guaranteed to ship it out that same day. They said that they would be put it on the outgoing shipment at 4 pm and gave me a tracking number. I called midday the same day and they confirmed that it was ready to ship out at 4 pm. I called at 4:10 and they said that it would ship out at 4:30. I called at 4:50 and they told me that they had not shipped it out. I was then told over the phone that they would take my transmission to the shipping company that same day with one of their trucks. I was told by email within an hour that they had taken it to the shipping company and that my tracking number would show up in their system Monday evening (this was Friday the 16th). I called R+L (the shipping company that they said they used) and they told me that tracking numbers show up in their system within 24 hours of receiving a shipment. They said that if they received a shipment on Friday I could expect tracking info same day or Saturday. It is now Tuesday the 20th and I have no tracking info and no transmission. I have told A Transmission by email that I want to cancel my order and that I want a refund. I will keep you posted on what happens. Update 08/22: Was emailed receipt of refund about an hour after posting review and my money was deposited into my account yesterday, 08/21

Update so they called and gave another fake tracking number I do not want to drive from nd to there but it is looking that way this is the worst company i've ever delt with full of lies. They told me to get ahold of Kevin or whatever I did by email said he would take care of it today well that was last week and nothing so DO BUY FROM THESE FRAUDS Horrible customer service they just lie to you every week ordered transmission on July 3 invoice on the fifth have wrote on invoice will receive 7 to 10 days now it is August 19 and nothing yet they gave me a tracking number tried it doesnt work called the carrier said they have nothing with that number. So if you think it's a deal it's not they will give you the run around constantly and then get your Hope's up if the dam thing ever shows up I might right a review on the product but the people are terrible to deal with at this point and I'm very angry it wont let me swear or this would be littered with itso if you need a tranny in oh a 4 month window these are your guys I could have probably been taught how to rebuild one by now next time I'm going to monster

The company has issues in the customer service arena. I understand that everybody is extremely busy, so I take time to truly give a honest evaluation before I post that evaluation. I placed my order on July 9th 2019 and expected to hear something around the 20th of July. I heard nothing. I waited until July 25th and finally called not realizing that it was already 5:00 pm Eastern (I am within the Pacific time zone). I got a hold of the sales manager and he checked on the order and apologized for the lateness and he would get it sent the next day. I called on the 26th to get a tracking number and was put on hold, then transferred to a voice mail. I was a little irritated. I called again on July 30th and was told that I would get called back the next day. This did not happen again. I then called back on August 6th and let the lady that answered the phone know that I needed the tracking number for the order and I did not want to be put on hold or transferred. She came back after 10 minutes, apologized and gave me a tracking number, and that it would go out the next day. I finally received the transmission on August 12th 2019. Long story short, if you have a business and you want it to succeed then hire enough people to get the job done. A customer may be patient for awhile but at some point enough is enough. Every customer should be handled as though they were the only customer and most of all follow through with what you have said and if you can't then make sure you can compensate for the short coming. I gave many chances for the situation to be rectified so please take time to evaluate your business practices, because a great price and a 5 year warranty is no good to the customer when a company goes under due to lousy customer service. Follow through and make it right. Timothy Heilbrun

The first transmission I got did not go into reverse, it took 3 months to get the replacement. Called once a week got a different story from everyone I talked to..

This place has the best place to get a rebuilt transmission from i am very satisfied with it.

Buyer beware big run around they have no problem charging my card but it’s been over 30 days waiting for a refund because they did not ship my transmission lie after lie after lie been waiting for a return call from a Jenn or Jennifer for over a week at this point I have no choice but to contact my bank buyer beware they get you with the low price but can’t deluver the product

Gave me a great deal and even threw in another headlight

Great deals, and had every part I needed. Definitely go and check this place out.