See what makes us the home decor superstore. Shop At Home for every room, every style, and every budget.
At Home (athome.com) has 123 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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james H.
Ordered online, local delivery; received a notification that it’s “on the way”. It never showed up, store reps were completely unhelpful. No centralizes customer service number, only email… and it says they “may” get back with me in 48 hours. Whomever is running this company is running it into the ground
Amy S.
The store is OK, like MANY other similar home goods stores. But DON'T JOIN their perks program. You can never get out. They claim you can unsubscribe at any time. Just try! I get 3-4 emails a day from them. I have UNSUBSCRIBED many times. Clearly they don't care.
Kim S.
Worst Product AND Customer Support service I have ever experienced. I purchased a large wall print that arrived without a box and extremely banged up and scratched. Someone thought enough to call me the day before it was dispatched because she noticed it. Unfortunately, my phone voicemail was not working properly that week and I did not receive the message. I called back the next day after receiving the print and the rep I talked to told me to email their customer service team with pictures of the damaged item and they would refund me the full amount and send a driver that same day to retrieve it. It went from bad to worse via multiple back and forth emails the Customer Service people, all of whom told me something different. Long story short is all they offered up was a 25% discount and I could not get the full refund unless I brought back the print to the store as their "policy" is to not do pickups for local deliveries. The print won't fit in my car and it is completely unusable. They went completely quiet after my final emails telling them I was going to dispute the charge, and they also never responded to Amex during the dispute. I will NEVER shop there again.
janet K.
I ordered Half my order came and the other half was to be delevered. It never came after recieving an email it was on the wayand three days laterr no items backordered. I called and found out it had been cancelled by the store because they were damged. No email about it or phone call. Plus I havent been reimbursed for it.
Sigi
I had the most pleasant experience yesterday At Home Store In Stockbridge! I met the most amazing sales associate there, her name is Star! A well deserved name! She was most helpful and professional same time awesome! We needed boxes and she went to the back and brought us several! She did not needed to do so but she had no problem in helping us! I wished more people would have her spirit and ethics! What a great experience this store needs to value personnel like her!
customer
You've got to be kidding me! This giant store and one checkout line!!! This poor lady and a solid 20 people in line.
Chawn C.
The extra care, professionalism and effort towards customer satisfaction was top notch. Special thanks to Leann, Jody, Erik, and the floor worker for going the distance.
Tanya H.
I ordered an item, FedEx lost it. I was told to contact At Home with the case number FedEx opened and provided. There is not a customer service number to call for this place! You have to email only and that could take up to 72 hours from what is stated with the bot that you chat to. I’ve been waiting for 4 days now and no one has reached back out to me. Highly disappointed, do not recommend and I will no longer be shopping here.
