At HomeReviews of athome.com

Ordered 2 items online with At Home Company When I didn’t receive any communication or delivery details, I contacted them via email(only available way). There is not a service phone number Was given the run around…finally was told my order was delivered. NOT !! Do NOT order anything from At Home It’s a scam !

Had a great experience with AIT Home Delivery. Everything arrived on time, communication was clear, and the delivery guy was respectful and efficient. Mark from Prompt Transit and his mate Kevin are doing a great job – you can tell they care about getting things right. They’re trying to grow and get more vans on the road, and honestly, they deserve the support. Would definitely use again.

Terrible company. They promised same day delivery and here I sit 2 days later and I can’t even reach anyone by phone. Just terrible Many hours later… the store still won’t answer their phone, no one has called, no delivery. We are being held hostage

Purchased a small wooden chest/desk 5/27/25… on 6/22/2025 I opened the door and the door cleanly broke off: easily. My husband took it to the store and showed the lady manager., she tried to blame him for how he put it together.. umm nothing to do with the hinges, the piece of “wood” literally just broke off it’s a joke. They refused to exchange equally, although “members” receive a 90 day return.. we didn’t even want a return, just an exchange. She wanted us to pay 50% for a new one.. umm nooo we already paid for one $150… so not worth it. We kept it. Poorly made. And the manager didn’t take care of situation, she deflected on how we put it together. Never going there again.

I placed an order online and received a notification that only part of my order was being delivered. I contacted the store in Fort Worth, Texas at +1 (817) 754-7559 to find out what was going on. I spoke with someone named Maria, who claimed to be the store manager. She was shockingly rude, offered no helpful information, and hung up on me in the middle of the conversation. When I asked who her manager was, she said Mr. Campbell but claimed he was not available. I called back immediately, but no one answered. I left a voicemail, but I don’t expect a response based on how poorly I was treated. This experience was completely unprofessional and unacceptable. I will never do business with this company again, and I strongly advise others to avoid them as well. If this is how they treat paying customers, it speaks volumes about how little they value anyone’s time or money.

I was shopping for an outdoor rug, and found one I liked after about 20-30 minutes. I was excited to see it had a 50% off clearance sticker on it. That would make it about $30. Awesome deal right? Not so much. I was told by the register lady it's not on clearance, and that the sticker didn't belong on it. It sure looked like it was firmly stuck on it to me. I guess the customer isn't always right on this store. I purchased it anyway, but I'll be going elsewhere from here on. Quite disappointed. Please do better.

I would give it zero stars if I could, but I have to give it a one. Worst company I’ve ever dealt with. The product they sent us was the wrong product,it arrived damaged, the shipping box that it came in looked like it had been run over by a truck. dealing with Customerservice is very difficult if not impossible, product is garbage. I definitely do not recommend doing business with this company.

I recently purchased a patio couch online, but unfortunately, it turned out to be very uncomfortable. After researching the return policy on the store’s website, I followed the instructions and brought the item to the nearest location for a return. Upon arriving, I asked the first associate I saw how to proceed with returning the couch. She was genuinely kind and responded, “Good question,” before consulting a second associate—an older woman—who immediately said the task was too difficult for her and suggested calling someone else for help. While we waited, the second associate, who was assisting another customer, looked over at me and, in a rather snarky tone, said, “You know we’ll have to inspect the couch, right?” I calmly replied, “Of course.” She then asked for my e-receipt. I explained that I never received one, but I had a text message with the order number and proof of purchase on the website. Soon, a third associate arrived and instructed me to bring the couch inside. After doing so, she called over a fourth associate and then walked away, whispering and pointing at the couch—which, by the way, was practically brand new. The last associate asked why I was returning it, and I explained that it was simply uncomfortable. The third associate asked if I was a Perks member. I confirmed that I was and provided my phone number. She then pulled up my order and acknowledged it. At that point, the fourth associate gave her a look that said, “We have no choice—we have to accept the return.” The third associate processed it but then told me, “You won’t be allowed to return anything here ever again.” I asked why, and she vaguely replied that the return policy had changed, offering no clear explanation about how that affected me specifically. What they didn’t know is that I had originally planned to shop for additional furniture that day. However, due to the poor customer service and the way I was made to feel—like I was doing something wrong—I have decided I will never shop at At Home stores again. You’ve lost a customer for good.