At HomeReviews of athome.com

Terrible policy. They sell broken things or something that is damaged and when you try to return it, they say the price is less so they just return the cheaper amount. Keeping part of your money, really? Don’t buy in this store, don’t trust them at all.

I bought a sunbeam dryer for clothes from athome.com and then ordered another one using the same online link. The dryer came in the same packaging with the same UPC code. But the size is smaller, the folding legs are flimsy with plastic connectors instead of metal, and what is more frustrating: the ends of wire rods are not protected like in the first dryer and are very sharp, dangerous for hands and clothes. This store cannot be trusted.

All of the staff don’t care at all what we where saying about the product we wanted to find and the status the product had online was wrong, and when we tried to call another location the company wouldn’t pick up the phone and we where being sent to voice mail where you couldn’t even send a voice mail! They straight up said to us yeah we don’t pick up our phones none of the locations like to! The staff treated us like we were stupid and didn’t care to help us with a kind and catering attitude! Me and my family are so excited for this company to go out of business they deserve it and because the customer service sucks the workers deserve to loose there jobs! EVERYONE SPEND YOUR MONEY SOMEWHERE ELSE!

Ordered three items online, they were shipped from one of the stores and two of them were damaged beyond repair. The quality of all three items is very poor. Their customer service department is a joke - four different people responding to my problems and it was quite clear that very few of them actually read my emails. I asked for a phone number and/or supervisor but those was never given. After more than 15 emails back and forth I finally received a return shipping label and then my refund.

Terrible experience all around. Went into an Albuquerque store. Found piece of furniture I wanted. Scan label, ordered it with delivery. Received all the order and delivery confirmation details. It never arrived. Terrible customer service from store to help resolve. Ended up being dumped in a not next door neighbor driveway. No identifying or explanation info on box. I did leg work to locate. Never an offer to refund my purchase or send me with product from store site.

went into the store on october 12th to look at halloween decor - found this store to be way overpriced. but that wasn't the problem - we had a gift card used to purchase (2) scentsicles - the gift card approved at pos swipe, but cashier showed declined. unfortunately - we swiped 5 times, for a total of $96.20 that was taken by the store. we did not know this at the pos, after the 5th swipe i used my debit card to pay, and left the store. it wasn't until i checked the balance of the gift card that i saw each transaction was processed and debited. long story short - this store DID NOT refund my money, and their ONLY solution was to offer a store gift card! i don't know if they collude w/ amex gift card services - but they were no help either.

Have shopped here many times and the experience is mostly good. Do not bother shopping here for Halloween decor. I went to my local At Home in the middle of September to find most of their Halloween collection gone, replaced by Christmas. An item in stock less than a week prior was no longer available in any local stores. Prices are relatively reasonable, but definitely not the place to go for Halloween

I've bought oodies and throws from you before. I ordered 2 green throws to protect a new and expensive sofa. They have just arrived and I'm sorry but they're not even good enough for a dogs basket. I want them collected and a refund. I'm so utterly disappointed in the quality after having many good orders. Please sort this out now as I need to purchase replacements !!!!!!!!