At HomeReviews of athome.com

they just take your money

My grandson gave me at home gift cards for my birthday and Christmas. I was waiting to use them once my home was finished being built. I go into the store to make a purchase and use those gift card. I was told they were expired. I ask can my grandson get his money back the answer was no. So is at home stealing money? Went on the website it states there cards don't expire. But if there is a problem contact at home with card number and the receipt. Who has a receipt from a gift. So refund my grandson or make the gift card usable.

Over the years I have spent a lot of money at the At Home in Katy, Texas. But I recently had a terrible experience there and so I will never go back. A few days ago I purchased a large ceramic rabbit at this store to place in an assisted living. It cost 100 dollars. When I got home from the store, I picked the rabbit up by its head and the head broke off. I went back to the store and spoke with the store manager who told me her name was Debbie. I asked if they would replace the rabbit or at least give me a discount on a new one. Debbie told me “too bad so sad”. She said there was nothing they could do to help me out. Debbie was so hostile and rude to me. I told Debbie that I have been a customer of At-Home for years and have spent a lot of money there. She told me "that's too bad." It’s no wonder At-home had to file for bankruptcy last year when they have managers that are rude and not the least bit customer friendly. I still am shocked out how rude Debbie was to me.

Great selection for seasonal decor, but one of the most repetitive and boring selection for curtains I have ever seen. Over 200 versions of the same 5 designs. Yall are just wasting company funds at this point, be serious.

Ordered a decorative box for storage online, it was delivered to my home (the side entrance)in a shopping bag in the dead of winter, so naturally it had gotten wet from the snow. I reached out to customer service about the delivery. They advised me to return it. No problem, send me a return lable. They stated I could only drop it off at a location, which is about 30 to 40 mins away. They wouldn't budge on the matter. Highly disappointed in their delivery service and their overall customer service!

I went to at home to check out the holiday sales, an incredible young man named Jack Cutter greeted me and helped me by walking me to all the sales and offered to help me if I needed any. I am 70 years old and I totally appreciated Jack helping me to make my shopping experience so pleasant! Thank you so very much for hiring such a conscientious employee!

I tried to but some baking pan that were on clearance because they had huge, deep scratches in them. They were on a shelf marked at $14.99. At the register they rang up at the normal price of $24.00. The clerk said, "I could probably give you 10% off". These were deep scratches. The bar code on the $14.99 label was different, but it was the same brand code. It was obviously an international scam! I used to like this store.

I bought a chair which was marked on clearance and the employee at checkout said it "was to good of a deal". It had to be a mistake. She contacted her manager who argued up and down stating "it's like we are giving it away at that price". After 10 minutes of back and forth, she approved the sale but said she was going to find the individual who marked it down. Also, a lot of their items are mismarked. I bought a mini utility tray marked for $20 while their larger tray was $10. Online, the mini tray from the manufacturer is $10 and the larger tray was $20. I purchased online and returned the tray to the store.