At HomeReviews of athome.com

The leather chair was completely cut in the middle after some years. To fix it we waited for more than 2 months !! They don’t respect the delivery timings and come with wonderful stories : an accident , the final quality wasn’t up to their liking etc . Never ever trust their timing deliveries

I took my mother to store#300 in Avon Indiana so she could use her Mother's Day Visa gift card. At the register we had cashier #816289 and after she rang us up she was unable to figure out how to use the gift card. Instead of calling a manager or supervisor to help she asked my mom to oay with a different card or cash. This was a terrible experience for my mom and myself. Please train your cashiers properly. I went home and got online with Visa gift card and found out she only had to process it as credit instead of debit. She should have known that!

Up until a year or so ago, this was one of my favorite stores! Shopping was fun, always found a bargain and even when I paid full price, I felt that I was getting quality products. Now ….. The deals are no more! Their clearance items are ridiculously overpriced and their regular items, like pillows are so out of the average person‘s reach that it is laughable. I bought huge crystal candlesticks about a year and a half ago… They still have them in their store, but the prices have more than doubled… That is greed! I won’t be even considering wasting my time when I need items for my home..Time to find another Go to!!!

I bought a chair which was marked on clearance and the employee at checkout said it "was to good of a deal". It had to be a mistake. She contacted her manager who argued up and down stating "it's like we are giving it away at that price". After 10 minutes of back and forth, she approved the sale but said she was going to find the individual who marked it down. Also, a lot of their items are mismarked. I bought a mini utility tray marked for $20 while their larger tray was $10. Online, the mini tray from the manufacturer is $10 and the larger tray was $20. I purchased online and returned the tray to the store.

The store is OK, like MANY other similar home goods stores. But DON'T JOIN their perks program. You can never get out. They claim you can unsubscribe at any time. Just try! I get 3-4 emails a day from them. I have UNSUBSCRIBED many times. Clearly they don't care.

I was shopping for an outdoor rug, and found one I liked after about 20-30 minutes. I was excited to see it had a 50% off clearance sticker on it. That would make it about $30. Awesome deal right? Not so much. I was told by the register lady it's not on clearance, and that the sticker didn't belong on it. It sure looked like it was firmly stuck on it to me. I guess the customer isn't always right on this store. I purchased it anyway, but I'll be going elsewhere from here on. Quite disappointed. Please do better.

Bought a dining table and paid for next day delivery. Table was not delivered. No communication to inform us of any delay and I am trying to get someone to provide information. Update: Called At Home the next morning and was told that the person from the delivery company came to the store in a personal vehicle and could not fit the dining table in his car. (Communication to let us know that it was not going to be delivered would have been nice.) The rep said that the delivery company would return and deliver it that next morning. I told the At Home rep that no one was home to receive it and to please deliver it the following day. She said that a note would be put on the table to not deliver it until the next day. An hour later, I got an email saying that it was on the way. When I got home that evening it was indeed on the doorstep despite my request to not deliver it that day. On the plus side, we're satisfied with the table itself.

I have order many of times with no issues. This last time, awful customer service. Never received packages, pretty sure they were stolen and they did nothing to accommodate me. Nothing what so ever. Most companies would comprise by issuing at least half a store credit, not this place! Buy in store, not online