Christopher M.
Issues quickly resolved with my stream
Issues quickly resolved with my stream, very good service. Glad to see someone offering a decent streaming product, no buffering/etc. Very, very smooth!
At AsuraHosting, we’re committed to providing reliable, high-performance hosting at competitive prices. We’ve proudly supported our customers since 2012 and continue to improve our services every day.Important:Trustpilot is not a support platform. Reviews posted here are not monitored in real-time and may delay resolution of urgent issues.If you require assistance, please contact our support team directly for the fastest response:📧 [email protected] help us assist you efficiently, please include your ticket number or client email address in your message.We do value you! We are aware with some delay to certain types of requests but please be aware that it is something we are working on!
Asura Hosting (asurahosting.com) has 339 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Christopher M.
Issues quickly resolved with my stream, very good service. Glad to see someone offering a decent streaming product, no buffering/etc. Very, very smooth!
Valerie
Mike helped me out a lot!! Amazing service.
Maria P.
Dealt with these folks for a long time, run my business and my small hobby stream through them. Nothing but good things to say. Their product is solid and their pricing is unbeatable. Definiately one of the best out there
Nondi T.
I had high expectations when I chose Asura Hosting, but sadly, their support service has been extremely poor. After raising a support ticket, they sent a generic reply saying the issue was forwarded to the concerned department. However, after that, there has been complete silence — no updates, no resolution, nothing. Repeated follow-ups were ignored, and it seems they have no proper system to actually solve customer issues. A hosting provider's most important duty is to provide reliable support, and Asura Hosting has completely failed in this regard. I strongly advise others to think carefully before choosing Asura Hosting. Good hosting is not just about uptime or features — reliable and responsive support is equally important. Unfortunately, Asura Hosting does not meet that standard. Very disappointing and unprofessional experience.
Teresinho O.
signed up to Asura Hosting for a shared service a couple of weeks ago and paid a full year in advance. The site was constantly going offline and when it was online, it would take between 2-3 minutes to load an empty website. I asked them to look into this but they always told me that they were optimising this, optimising that etc which was total bull. ‘Asura Hosting, is a malicious website, sold my information, this website is not trustworthy.
Response from Asura HostingApr 28, 2025
Hello Teresinho, I could not find any prior tickets/responses that were made under your customer account. I did ask a technician to get in contact with you directly via ticket to find out more about your issue - please do have a look, we do want to help out! Carlo
Elvis O.
Just pray your site doesn’t have issues. Support takes years to respond and if they’re going to, they just reply anyhow. Don’t even want to put much effort in helping customers, just minimal help and that’s stupid. The hosting is okay but support is the most useless. The customer service named Mike is one the the most useless person. Never cared to go through the complaints and just do a mediocre job. If you send multiple messages, it will take hours and they will only reply the last message and ignore others. If you list all complaints in one message, they will attend to one or reply one. The most useless customer service. Don’t worry, after I’ve moved out from your nonsense hosting, I’m going to write a blog review regarding your useless hosting service. This review is not enough. You guys messed with the wrong person. Let me come out from this crisis you will see. My site has been down for 2 days now and you guys don’t care in helping me back online, my site ranks well on Google, and I have traffic. Since 2 days no inquiries to my products. Bloggers who linked to me had to reach out to me to ask why my site is down all because of unserious stupid people who call themselves hosting coming and customer support. Right now some of links from other site are at risk of being removed because of this useless company who don’t care about taking up their responsibilities.
Response from Asura HostingApr 28, 2025
Hello Elvis, I do see a technician has rectified your issue via ticket a couple days back now. I do want to clarify this was not an issue with the hosting account or service, this was due to how you migrated the site over. We did eventually migrate it for you manually, which was the best course of action to get this resolved especially since you were changing domain names as well in the process. We did also ask for further confirmation via ticket. Carlo
Broken A.
- Support = ⭐ ⭐ ⭐ ⭐ ⭐ = 5 stars - Hosting = ⭐ ⭐ ⭐ ⭐ ⭐ = 5 stars - Cooperation = ⭐ ⭐ ⭐ ⭐ ⭐ = 5 stars Asura Hosting is most probably the best all rounder in my experience, in terms of shared hosting and reseller hosting. And their support is just wonderful, as well their considerations. I tested their hosting environment first hand. Very quick support response & actions were taken to the point. First response came within just 5 minutes! Next thing was to benchmark their environment, and I was amazed to see Asura Hosting actually took the crown amongst five potential recommendations including VPS environments! I am definitely going to put them in my golden recommendations for me and for my clients. Am really grateful to @Pullat, @Mike & @Fidan for your efforts.
Christophe P.
L'hébergement fonctionne sans trop de soucis, à part que les ports en sortie sont bloqués, comme 25, 465, ou 587. ce qui ne permet pas d'envoyer des mails par exemple. Ce problème a été résolu en mettant les IP des services externes dans la withelist. merci au support. Mais le plus grave, c'est qu'en prenant un hébergement le plus cher avec une IP dédiée, on se retrouve avec une adresse IP partagée avec plus de 150 autres site web sur la même adresse. Le support en plus me prend pour un imbécile en me disant que c'est certainement des erreurs de DNS. Mais après plusieurs tests, je confirme, comme il l'est indiqué dans le CPanel, que mon adresse est partagée
Response from Asura HostingApr 28, 2025
Hello Christophe, We do not block mailing ports, that is something we do keep open. Only when it comes to remote SMTP would you require us to whitelist your account. A technician has made further contact with you regarding the IP - Please do notify them if you are still running into issues. Carlo