Asura HostingReviews of asurahosting.com

I have a web hosting plan that is supposed to include a dedicated IP address, I noticed I was not allocated one and I reported it to support. Many messages exchanged between 5th June - 24th July. They change the IP address to ANOTHER shared one each time (5 times now). Then if I report the fact it's shared they lie and say: "These are older DNS records, I would need to move you a completely new node with a new IP block if you'd like it to not show anything" and more recently: "The only way I can put you on a completely clean IP without older DNS records is to put you on a newer node once they become available, it'll then have a completely blank slate." These statements are not just factually untrue, but clearly a bold faced lie. DO NOT BUY FROM THESE SCAMMERS - YOU CANNOT TRUST YOUR DATA WITH PEOPLE WHO LIE ABOUT SUCH SIMPLE THINGS

My original review was complaining about issues i was facing. Mike from billing & fidan were very helpful and resolved my issue. there still was a long waiting time but the service when they do respond is excellent

Contraté el plan Reseller cPanel + WHMCS y añadí 1 IP dedicada en Asura Hosting, con la intención de iniciar un proyecto serio. Al activar el servicio, abrí un ticket con prioridad Medium, ya que no había recibido la IP para poder avanzar con DNS y otras configuraciones. Horas después, abrí otro ticket con Prioridad Alta al no recibir respuesta en el primero. También adjunté la factura para facilitar el seguimiento. La única “respuesta” recibida fue un mensaje que parece automático (lo digo porque en ambos tickets fue exactamente el mismo texto y casi instantáneo), indicando que el caso había sido escalado. Pasaron más de cinco días sin ningún tipo de contacto humano ni actualización. Ni siquiera un correo de confirmación, revisión técnica o aviso de retraso. Nada. Lamentablemente, el soporte parece inexistente o manejado por bots. Literalmente, siento que solo me quitaron el dinero. Esta experiencia me obligó a migrar a otro proveedor más confiable, en medio de retrasos y pérdida de confianza. No puedo recomendar esta empresa para proyectos profesionales o que requieran atención postventa seria. Que cada usuario decida, pero que lo haga con información completa. Tickets referenciados: #888547 y #291502

Hello I've sent you three tickets hoping you can respond to a very simple issue with the customer panel that only you can resolve, but I haven't received a response for six days. I'm starting to question the stability of the service because I can't make some necessary adjustments in some places.

They were doing fine, but lately, you'd wait for more than 72hours without any response from their support team.

Very good hosting provider, handled my migration swiftly.

I am using Asura Hosting since March 2022 I am very much disappointed all the time when I tried to contact them or generate ticket get my problem solutions. They reply after 24 hours on repeatedly sending messages Now it's very unprofessional that they don't have backup of my hosting. They losted all my data and not getting back for the last6 days Asura Hosting is good for nothing. I don't recommend

**Please read the final paragraph where, to Asura's credit, they are in the process of turning a negative into a positive, quickly too and so I have updated my review accordingly out of fairness. I can confirm I have accepted no compensation (of any description) in doing so.** Original Review Follows: It is with a heavy heart that I am sharing my experience, more in frustration with a number of issues that make the service extremely unreliable on their Reseller Hosting Package: 1. Support takes forever - it's not 24 hour support (as stated) - it can be more like 24 hours to receive a substantive response (an interim response such as "we're looking into this", with respect, does not count). Whilst it may not be possible for Asura to change this, depending on the business model, in place of that I feel that Asura should be pro-actively monitoring before infrastructure issues become a problem for clients. 2. Resellers being referred to Asura's front-line triaging is unhelpful and causes further delays. Resellers will not be raising basic issues, they will have technical knowledge and experience and should be fasttrack routed straight to Engineers (likely considered by Asura as Second Line) - particularly as Reselling Asura Customers have clients to consider and their businesses rely on Asura's infrastructure. More widely, it would improve matters greatly if Asura would please: 1. Speed up the servers - they do run very slow - particularly File transfers i.e. FTP. The cPanel I/O limits are on the low side. 2. Above all, please actively monitor resources such as disk space before they run out and become a problem for Clients - for the second time this month i've had to stand down and have wasted time debugging website issues only to find that the hard drive has become totally full as the route cause of the issue. Front line at first did not recognise the issue and told me that everything was fine before I had to prove the point before it was finally addressed - the front line are not particularly competent but Second Line (such as Mike) seem to know what they are doing or at least kicks the backside of their Providers effectively so kudos for that! I had been promised that the disk full issue had been resolved, once and for all. Unfortunately, it hasn't and I have had issues for the second time in seven days. This has left me uneasy about the future. 3. IP Blacklisting - This appears, at least for now, to have been resolved but the server that I am on has had repeated issues with Email sending and the server being IP Blacklisted. The delays in response, although when the response came, they were very helpful, led to the issue becoming very protracted. It would be super-helpful if Asura would be proactive in monitoring for these issues and dealing with them before they become an issue. For example, if the drives are heading for being full, to build in more capacity before they get full and to regularly scan or even automate the process of checks for IP blacklisting on servers and the offending accounts. I'd be super appreciative of Asura being honest about the challenges it is facing and what it is doing to resolve these issues. I remain hopeful that the service can improve but, if communications cannot be expedited, at least these common and fatal issues need to be watched out for and fixed before they leave services unable to operate. Update (my update is around 8 hours later but Asura's response was earlier than that): These issues are in the process of being fixed properly and quickly which Asura deserve credit for including with automated scripting that stop these issues becoming an issue for Clients to begin with. I have updated my score accordingly as it's only fair.