Assurance WirelessReviews of assurancewireless.com

Congress passed a Broadband Act which somehow allows for unlimited everything forever. Assurance has been spamming my phone with incessant text offers to join that program. I am deaf so only do email or text. I did have 4G service which was ok and somewhat decent internet until this year. When the Broadband spamming started I instantly noticed that the good internet service at 4G now is dirty, sluggish and simply does not work. IF they are trying to encourage me to switch with this predatory practice of poisoning my current internet on the phone they did. But I will be dropping Assurance entirely, buying a new phone outright and changing to a different carrier who has a whole world of Internet fof a flat price in addition to unlimited everything ELSE at 4G. NOT 5G. I have no interest in 5G. I will specifically make sure that the next phone company is stand alone and provide things that Assurance has made sure to make a mess of trying to drive me towards the shiney new Unlimited Broadband thing... IF you tried to call customer service on relay? They hang up on you. They cannot be bothered. EVEN if you did get through to a human you are issued a scripted verbal response for everything. They are not communicating with YOU exactly. The next phone company I am joining (And keeping my assurance number...) has a store in town. If there is a problem 5 minutes in front of them and solved. DONE. Everything Assurance is not. The incessant advertising by Texts etc pushing the 5G unlimited everything is ignoring stop orders and other very negative indications of absolute NO interest in the entire thing. It has finally made the decision that I will just drop Assurance and forget they ever existed and move on.

Bad customer service.They approved me for a phone but couldn't activate it.

Here's another American company, that subs all their work overseas. Which is why they sent a defective phone, then the technical support is useless as a bag of hammers. They ask way too much personal information,( which their probably writing down or recording)( to use in illegal manners) then they don't help because they don't want to. HOW CAN I MAKE A CALL IF THE PHONE THEY SENT ME DOESN'T WORK? OBVIOUSLY THERE'S NO SUPERVISION WITH THIS COMPANY AS WITH ALL COMPANIES THAT SUB THEIR WORK TO OTHER COUNTRIES TAKING AMERICAN JOBS JUST TO SAVE A PENNY. THIS PROGRAM IS A SCAM!

awful. I have had to change my phone at least five times due to phone kept shutting off and volume was going up and down by itself. Its suppose to be free but they will charge you 25.00 dollars for a new phone if you have had it over three months. This is how they make their money. They hack your phone so you need a new one after three months then they charge you for a new defective phone. I am poor so I really thought this was going to be free. But its not. The service sucks and the phones suck. Its funny how they want you to send your defective device back. What so they can send it to someone else? Its such a scam. They use to be good now they suck.

I just got off the phone with assurance wireless speaking to Glenda one of the service customer service agents first of all I want to say Glenda was phenomenal she's a great employee great customer service I mean I haven't had that quality of customer service from anybody in a long time five stars for assurance wireless this is Desi Sarran

The worst customer service in the history of the world. Call 4 times, keep getting people that you can't understand or they keep hanging up on you. Was told, "our tower hasn't been updated, that's why you can't receive calls". No problem sending calls or sending/receiving texts. Can't receive calls, get nothing but the runaround and total B.S. this truly has to be the worst customer service in the history of the world. Told I had to give it 48 hours to update the tower and to call back if I still can't receive calls. My question is, why would it say my number is disconnected if the tower isn't updated? It the tower is down, my phone wouldn't work at all. Do yourself a favor and never use this company. Even if you're desperate, there are way better options. Any of the reviews that are 2 stars or higher are clearly bogus and are from the company themselves. I have a hard time believing that anyone would give them high than 1 star.

THE WORST, MOST INCOMPETENT COMPANY.

My review is fair and honest. First off Assurance has had some bad customer care but has improved greatly over the last year. I assume since T-Mobil takeover. They seem to operate with the tools that they're given and I pick on no certain person. I am disabled and due to finances rely on this company for assistance. I first signed up approx 3 years ago. The first phone sent to me was Chinese type shipped in a small box with no packing material at all. The phone just bouncing around. No charger, no instructions. It lasted about 3 months and quit, wouldn't hold charge, slow dialing, just junk! I called from my family home phone to tech support (Took 20+ minutes to get them on the phone) we did basic run through couldn't get it to work. I ended up buying another phone from Assurance (on a credit card) for $225, Samsung Galaxy A10e, It turned out to be a refurb. I used it for 6 months and then one day it started to burn a hole in my pants. I called tech support they told me to take it apart and see if anything had attached itself to the battery, crossed wire? Turned out to be no. After this they skirted around the problem and this dragged on for months. I know I spoke with them at least 3 more times with no result. They suggested I buy another phone. Are you kidding I'm on dissability. This is how it was left. They have an odd way to treating disabled. Bought another phone and transferred my Lifeline to Truconnect. What a difference like going from the devil to well you know. Hope this helps someone. Stay away from Assurance or maybe pay the price!! Luck - la