Assurance WirelessReviews of assurancewireless.com

Last month I could not get internet service because the company claimed I had made "good use of the data" so they penalized me for close to a month. I thought I was getting my service restored on 29 August 2024 and it is now 8 September 2024 and I still cannot get the internet. The rep claims I have exceeded my datal limit which I disputed, then told me the program is going to end soon so I should buy some minutes. I have had issues with T Mobile in the past using another free phone service, so I refused. The rep told me I need to purchase more gigs. Nope, no can do and my senator Ted Cruz of Texas is totally worthless in that he does not support the ACP program.

I love the service as fare as data speeds however calls keep cutting in and out and customers doesn't know how to up my address on my account the phones are junk and slow

This is supposed to be a free service for needy people who qualify for the Lifeline program. They instead use their service to try to extract as much money from their customers as possible. They disable the "Wi-Fi Calling" feature of your phone so that your 1000 minutes get spent before your month is over. Then they force you to buy minutes for a minimum of $10/mo for unlimited minutes. THEY ARE BASICALLY SCAMMERS!!! I switched to Access Wireless because you can use the "Wi-Fi Calling" feature, which saves countless minutes per month. I expect not to have to pay at all for this free service, which is how it's supposed to work!

I was approved for services and chose assurance wireless. Did the process and applied through the phone with a rep. The rep gave me an application ID, a pin, everything. I call back after 2 weeks because I never received my phone and Sim card to be told the application ID I have is under a whole different person's name, address etc. They said they couldn't find any information on me. I was in disbelief. DO NOT TRUST THIS COMPANY WITH YOUR INFORMATION!!! they could not give me a reason why this happened at all.

My cousin's phone died, she's disabled and on the California Lifeline, we called Assurance wireless and ended up with several different reps who told us lie after lie. Rep 1: told us my cousin would get a replacement phone by Wednesday of this coming week. She asked for her email address and we assumed a confirmation would be sent ASAP because we told the rep that's the phone she does her doctors calls and zooms. Something about what that rep said didn't sound right. Rep 2: We called again and spoke to Rep 2 and he said he wasn't going to lie, but nothing was on my cousin's account about receiving a replacement phone, and did she have a backup. I had to ramble for her and found a Tru Connect phone that was unlocked. He said take the Sim Card out of that phone and replace it with the one from the phone that died. I did that for her. He said turn it off and he would connect to Assurance Wireless network. He put us on hold and came back a few minutes later and said it was on the network. He then said give him some time to transfer everything over to that phone. We stayed on hold over an hour, he never came back and the call hung-up. Then we called again and got Rep 3: she said don't worry, I won't hang-up I will stay on the phone until we get this fixed. Once again, nothing she did got the phone on the network, including swapping the Sim Cards back. Then she put us on hold and then we were transferred to Metro, and they said my cousin's account was with them and not Assurance Wireless which is a lie. Every correspondence she has including about her lifeline phone and putting the minutes and data on her phone every month comes from Assurance Wireless. Metro transferred us back to Assurance and, surprise, customer service was closed. So hours of frustration and lies were for nothing. This merry-go-round has to start again tomorrow. My cousin is sick and she doesn't need this type of frustration. I hope someone will help her get a replacement phone that she desperately needs. At this point, Assurance Wireless is nothing but a scam.

Yesterday I called their CS , a guy picked up the phone and started to brother me , I said , stop it I am not your brother, he laughed and continued anyway.When I asked about his name he said name of a famous figure and had fun.Then I hung up and called again , I spoke to a nicer lady and she did not help either.

The phone I had died, because it's no longer under warranty they will not replace it. But you can buy a phone at my cost from them. Bull crackers not happening. This was my lifeline phone and now I'm without a phone. THANKS A LOT OF ASSURANCE WIRELESS WON'T BE BACK.

Got a phone, but the sim card doesn't work. Was told it would be 24 hrs before it would work. Still not working. Was on hold for nearly 20 minutes while they "tried" to fix it. Waste of time, thought this would be a good thing because I can't pay my current phone bill...