Assurance WirelessReviews of assurancewireless.com

This company deserves 0 stars. The government should void contracts with these encompetent stooges. Damn shame. The phones are old, cheap, and downright unfunctional. The service is below poor. F*** You Assurance Wireless. I hope and pray that the Government see these reviews and cancel your theiving asses.

It took them several months to correct my address, but they finally did that, as they said. I did not receive a confirmation copy, but believe they corrected it since I also received an email. Prior, they messed (most likely on purpose) up my Lifeline application and put a different delivery address with the National Verifier Database. They try to get me to cancel both Assurance Wireless and Lifeline and reapply to correct the address, and then they say they will charge me 10 cents a minute during the interim. Lifeline customer support said on the phone that Assurance Wireless can correct the address on the National Verifier Database that it is their job and that I do not have to reapply, Assurance Wireless says that I have to disconnect and reapply because of a scam letter from Lifeline. That letter stated incorrectly that my Lifeline application was more than a year old. I just applied six months ago and received the phone six months ago, and my application is good until next March, as I was told per phone via Lifeline customer support. I went to the State AGs office about Assurance Wireless and the National Verifier Database, and so far they have done nothing except send Assurance Wireless' response. Assurance Wireless is part of T-Mobile. The Blu phone works well, but does not have much data with the service. Assurance Wireless seems to be running some sort of interior scam on customers to somehow get more money--like 10 cents per minute. I dislike cell phones but seem to need one. I live in a rural area, and I am a senior. I consider this elder abuse. I am trying to work this out with T-Mobile. ---------------------------------- UPDATE: I received a call yesterday (October 15th) and email from Assurance Wireless/T-Mobile that they corrected my address in the database.

If ever there was a need to have customer service, this company is wasting your time and their money. Their customer service takes hours and their supervisors could not resolve a problem even by accident. The most useless customer service department of any company on earth: of course it is offshore with staff that does not speak an English that anyone understands. I filed complaint with FCC and my US Senator-even they can't get a rise out of them. Time to close the company.

I have been working since June to get service. Each time I was told I needed to call the National number. I did. I was sent a letter asking for verification. I sent by USPS all the requested information. Months pass with no answer. I go online to complete the application again to be told I have an account and I need to call Assurance again. I do, three more times. I call Assurance with their rep Ann on the line I call the National number she heard with her own two ears that my National application was approved and I was not with any other provider. We were provided with the application number. Assurance then tells me I have to call another service provider (refusing me service) because of the technical issues with their website. Assurance says I have an account with them, but can not provide me with the assigned phone number they say I have. They can not tell me when the last time the phone was used. They can not tell me when a phone was sent. They can not tell me where the phone was sent. This is the laziest excuse to send a customer to another provider instead of looking into the tech issues and the incorrect information they have from me in their system. Twice I asked for a supervisor and was hung up on.

Can I write -209 , run ....they shut you off then you have to pay At least 10 dollars a day which equals to 240 a month if you want to keep your service, it's a disgrace.

This is horrific and disgusting. If they have any contracts with the US government they need shut down. I am listening to my girlfriend on a call with one of the rudest and most ignorant people I've heard in a long time. It is strange...... If anyone can help...... It would be appreciated. I tried to contact my government (but lol)

My mother is a Assurance Wireless customer and has been for over 4 years now, maybe even longer (too long if you ask me.) On September 20th, she tried to place a call for transportation to her doctor's appointment, only to be met with an automated message from Assurance Wireless telling her to top up her account. She thought she dialed the wrong number and tried again, only to be met with the same automated message. Later that day she called customer service only to be told her service was turned off because the phone she currently has, isn't viable for free service and she'd had to purchase a new phone (but she can keep her same number and free lifeline service.) Needless to say, we were both upset. She was upset because this is her only phone, her only means of communication. I was, and still am upset because just 5 months ago in April I went through absolute hell to get a replacement phone for her (the same phone she currently CAN'T use anymore) because her last Assurance phone almost caught on fire, damaged our couch and our floor, and Assurance needed every bit of information and every photo to prove SHE wasn't liable for the battery swelling up in the phone. Even then, they told her that because her warranty was expired, she'd have to purchase a new phone. I had to file a complaint with the BBB and work with a T-Mobile representative to get a free replacement phone for her. Now you're saying that same replacement phone, a phone that's still on your website for phones you're currently selling to your customers, can't be used with lifeline service. You didn't switch networks, you're still merged with T-Mobile. You can't tell me this recent incident isn't Assurance trying to get their money back for the phone they were forced to send her for free. I WILL be filing another complaint with the BBB. This is not the first time this company has done this to a customer and it probably won't be the last. It's absolutely horrible to treat your customers this way, ESPECIALLY during this time in life.

Assurance Wireless (THEY DO NOT ALLOW YOU TO MOVE THE SIM TO ANOTHER FONE) Just another one of their SNEAKING TRICKS that they do not say anything about. NO where on the web site does it mention of moving the sim card. Very lousy company for only use in the lower 48 or 49 states, & puero rico. They charge another fee for calling outside the usa. 10 cents a minute or more calling outside the usa without this extra plan... So i am putting in the details of this LIFELINE, SINCE no where people review the inner part of ASSURANCE WIRELESS that they dont tell you