Assurance WirelessReviews of assurancewireless.com

I have wasted more time trying to deal with you. You keep me on the phone just to tell me you don’t have any free phones. So, I get transferred to someone trying to sell me a phone. Unacceptable. GO OUT OF BUSINESS!!

I live in NW Florida and have no problem with my Assurance Wireless service. I am currently using an iPhone 12 I bought online. I did get a free Android phone in the beginning and it worked fine for two years and then died. Every time I have contacted customer service they have been pretty quick to respond and gave clear, concise instructions. I am happy with my service!

The agents are not fluent in English. Customers service sucks !!!!! They took $10 dollars from my card said I’m unlimited then all of a sudden my number has been switched with a different company and they can give me my $10 back because they don’t have my account but the year ain’t up. Refund meee !!!!! They keep you on hold until you hang up on purpose. Why would the gov hook us up with scammers for free information just spreading ! HATE THEM!

I been using assurance wireless for a year . All of a sudden they sent me a text saying my lifeline is no longer eligible . So I call them on the phone .They flat out lied and said my lifeline benefit was transferred over on the 10th. That is impossible they would’ve cut my service off my phone was on before I received that message.They told me I could reapply online . I asked them why online since I’m already on the phone and all they have to do is reactivate my sim card .They told me I could not reapply over the phone and I had to go on the site . Funny enough I tried to apply and it said my phone wasn’t compatible for a SIM card .how if the SIM card I have still works because I’m still receiving messages from them . So the only choice I had was to buy a phone from them and why would I do that if I have an unlocked iPhone it doesn’t make sense . This was clearly a money grab from them . I quickly called another lifeline service and got my service back on no cost .

To be honest, I I’ve been a loyal customer of Assurance Wireless for over a year now and after the way, I was treated within these past two days even by their supervisor I would not even rate Assurance Wireless with one star they refuse to help me and wanted me to pay money for a free phone and refused to honor their end of replacing one of their phones which no longer served its purpose so they continuously gave me phone numbers to other cell phone companies that did not give out cell phones, and then after consulting with a supervisor after getting hung up on by one of their reps, he told me that it was not the Phone and tried to pressure me into buying a phone and I told him I needed help. He refused to, unless I would pay for a phone and then end the call when I told him it sounded like you were refusing to help me even after I told him I did everything with the phone and my phone was refusing to act right and I had the phone long enough. I would not refer Assurance Wireless to another living soul, especially to rip people off who are needing any type of cell phones because now they’re saying that they are no longer issuing free cell phones or free government phones to anybody and they are refusing to help people unless you can pay for Almighty Dollar for a phone and if they’re refusing to help anybody or a poor soul to help then obviously they are not worth the time or the energy to even dial the number of Assurance Wireless to even be access to even keep any accounts up access with Assurance Wireless to even help a customer and I will honestly say they are low specially for customers who are needed a phone you come out better with help from people like T-Mobile and other cell phone providers that are willing to help if you are willing to pay because these people are not willing to

If I could give zero stars I would!! I purchased a brand new phone on December 11th I received it on December 15th the phone does not even power on I have been calling them since December 15th I have left 39 emails and not one person has gotten back to me I have stage three colon cancer and kidney disease and I am a widow I have been without a cell phone it is now almost a month and nobody helps me !!!!Do not, I repeat do not do business with Assurance wireless they are horrible how can anybody be this sick and be without a cell phone a cockroach shouldn't be treated like this shame on all of them how can they put their heads on their pillow at night with a clean and clear conscience

I first starting using these guys during covid because I had no choice. I know for a fact that to this day , their coverage sucks. static,dropped calls, no modern phones. Not even gonna comment on customer service because we all know every company that hires overseas sucks with that. The finally straw happened about 2 years ago where I kept having issues with people trying to "claim" my assurance number and they automatically threw me out and had to reapply. this happened more than once. It's obvious the phone numbers they give you are not secure. Airtalk is better!

A RIPOFF SERVICE! Shipping almost doubled the cost of the crappy phone I was forced to buy and they charged sales tax on the shipping! I do not think that is legal but this company is sanctioned by the corrupt state governments. The only shipping option I was given was the most expensive service, the most expensive way and I am sure the phone is crap and service will be crap too. Just a way for corrupt companies to profit from the poor, this was a lifeline phone. It will probably kill me. A double rip off. Day after order when they charged me so much for "2 day air" they send an email saying "Order Delayed". This company only exists because they have the Gov't tit to suck and rip off the poor. This place charged me 2nd day air via UPS I had no choice, it was not shipped for 2 days after order and was send GROUND, another lie for a company that is a huge fraud. I do not have the crappy phone I was forced to by yet. 7 days later.