ashleyfurniturehomestore.comReviews of ashleyfurniturehomestore.com

Shopping for new living room furniture, I included Ashley Stoney Creek on my search. The store was bright, immaculate and well laid-out. I was greeted on arrival by Mahi Parashar who listened to my preferences and directed me to appropriate options. She was knowledgeable and engaging with absolutely no pressure. Price point and quality were excellent. I returned the next day to complete the purchase.

I had an exceptional experience today with Ashley furniture. I was assisted by Helen she took the time to make sure that I got what was best for my family. I love it. She’s very kind and patient.

My wife and I purchased a dual reclining sofa from Ashley Furniture Store at the Sterling VA location. We purchased the sofa in mid-November, and it was delivered to us prior to Thanksgiving. One week later the control panel for the sofa button was stuck in the on position and would not release. We unplugged the sofa so as not to burn out the motor. We contacted customer service; they asked us for a picture and an explanation, and we provided as they asked. Customer service said they would order the new part and as soon as it arrives contact them so they can schedule a technician to replace the part. After 5 weeks and no part arrived, we called customer service several times with no status and finally they advised us that the part was coming from China and it would take 2 more weeks. The part arrived and we contacted customer service, and they said a technician would be in touch in 48 hours to schedule a time to come out. After a few days I called again because no technician reached out. Customer service said they have the work order in and that we would be contacted. Now we are at 5 weeks for the part and another 2 weeks waiting for the technician. It is just before Christmas, and I received an email from the technician to schedule a date for them to come out. The two dates I was given were February 15th or 16th. Now we have to wait 2 more months before our unusable sofa will be fixed. Again, we were only able to use it for 1 week. I called customer service several times, as now I wanted them to remove the couch and be refunded my money (approximately $3000.00). Customer service said all they can do is place the work order in. I told them that I will go to the store I bought the sofa from. The person at customer service said, “They won’t be able to help you”. SO, I went anyways and this was the last week in December. I spoke with the manager at the store and explained my situation as we were now approaching 8 weeks without a workable sofa. This was after another customer was complaining about dirty furniture being delivered to their house. The customer service liaison was also at the store, and she advised the manager to email their corporate office with the explanation and to indicate I wanted a full refund for the sofa because I was going to eventually have an unusable sofa for 3 months. They let me know that they should have a response very soon and I can wait or if I have something to do and then come back to the store and discuss the response. I have now waited 10 days and no response. I have messaged the store manager wanting an update, the first time he indicated he hasn’t heard anything back, the second message I have not received a response from the manager and now it’s three days waiting and now writing this review. I am now 10 weeks without a workable sofa. No communication from Ashley furniture corporate nor the store in Sterling VA. This is the most unacceptable customer service I have ever experienced. To spend approximately $3000 on a sofa that broke 1 week later. I would advise never to take your business to Ashley Furniture. Their customer service lines have call center individuals that don’t help, managers that don’t follow through, customer liaison that don’t follow through and a corporate office that has failed also. Of course, I will continue to get this resolved, however, I needed to take this step to maybe open the eyes of the corporate office on how their company is failing.

Do not purchase furniture from Ashley. I bought a leather couch, loveseat and recliner with an extended warranty. A year and 1/2 a spot on the sofa went from dark brown leather to tan. The store wont do anything because its past a year. The montage warranty company after an appeal, stated its normal wear and tear. When asked how can 2 people in 1 1/2 years have wear and tear. Their answer cheap leather.

I bought 2 sets of living rooms with warranty more than 4 years, I Paid extra to cover the both sets. I called in a bout 2 years ago for one small hull in one of them. The technician come after six month he said will order the materials. I received the material which is one small piece of fake leather. No one came to fix it. I called thousands of times and will lose the warranty in few months. It’s a fake warranty don’t pay one dollar for it

This has hands down been the most disappointed experience I have ever had with purchasing a piece of furniture. We purchased a sofa on 8/8/22. We werent able to have an immediate delivery and I confirmed there was no time limit, however, when I scheduled the delivery, I was told they sold ours, and they never told us. It was back ordered until the end of the week, then the next week, and then the next week. On 12/28, I spoke with Maria (manager) who said I needed to speak with Rohin, GM, and that he would call me on 12/29. He never called, so I called him and was told he would be back the next day. I never heard back. I had to call again and scheduled my delivery for 1/11/23. I took off of work to be available, only to discover that it was damaged. The upholstery is not taught, the framing is lumpy around the entire perimeter, certain pieces aren’t aligned, and two of the cushions are not as firm as the others. I contacted Ashley immediately on 1/12/23, and spoke with Rohin. He said he had to receive approval to refund me but that he would submit a ticket to the manufacturer about the defect and schedule someone to look at it. He asked me to send pictures which I did but I never heard back. I called 1/30 after not hearing anything- Rohin never submitted that ticket. I called on 1/31 and 2/3 and was promised call backs but never received one. I emailed Rohin several times to no avail. 6 weeks later, I filed a BBB Claim- it was only then that I received contact about scheduling a technician to assess the damage on the sofa. They were unable to come out for over another month-4/13/23. Given that I was not yet living at this house, I took off of work to be there. The morning of the appt, I received a message that the tech had been in an accident so I would need to reschedule, which was another month away- 5/4/23. I took off of work again, and to my dismay, they called again that morning to cancel-I pushed back on this, and was told that the tech had been terminated. They agreed to send me their best guy to look at it later that afternoon, who said the entire sofa was completely damaged. Ashley did follow up regarding this and confirmed that they would be replacing the sofa. It was scheduled for delivery on 6/22/23. When they arrived, they said “all of the sofas are damaged like that." The new sofa was also damaged, so I declined the delivery. They suggested I call Ashley for a refund, which I did right away. I spoke with Joe, the General Manager and went through the series of issues I had over the last year. He said that due to all of the trouble I’ve encountered, and the fact that after two deliveries, I still had not received what I purchased he would provide a full refund if I came into the store. I told him that I could be there the next day (I live an hour away). When I arrived at the store, he reneged on his promise and told me that now I would need to return the damaged sofa in order to receive the refund. This was not part of the terms of our agreement the day before. When I questioned this, Joe spoke with me with in a sarcastic, condescending manner. I reminded him that this was quite the opposite of what we discussed yesterday. He then claimed to have left me a VM that day to let me know- I did not receive such VM and also questioned the need for one unless he was reneging on our agreement. I clearly wouldn’t have agreed to driving an hour each way simply for a refund. Joe then offered me a refund that was a little over $400. I declined- he then offered me $755. I told him I wanted to speak with the Regional - and when he spoke with him, the promised amount went down to $712.82. He refused to offer me our agreed upon full refund, or the $755 that he had offered me minutes before- another reneged offer. When I questioned this, with disdain in his voice, he said “guess you should have taken my original offer” This is extremely unethical, and I will NEVER do business with Trashly again!

Don't purchase anything here. Bait and Switch We purchased an ultra-plush Stearns and Fosters (& Sealy Brand) mattress here about 2 years ago. Last week we came in to purchase an exact replacement for our mattress. A salesperson named Bob helped us and identified a mattress as the exact replacement. We purchased the mattress, and it arrived last Wednesday, only it was not ultra-plush, it was a soft. We went into the store the next day to ask to exchange it for the mattress we asked for. Sealy has a 90-day trial period) We were told they would need to contact their warehouse to perform the exchange. On Friday, Bob called us to tell us we got the mattress he ordered. Bob admitted to me on the phone that he ordered a soft and not an ultra-plush, and that he would need to contact a different manager for the exchange, and he would be returning my call on Monday. He never returned our call. I called today, Wednesday, to find out they will not be honoring an exchange and that the sale was final. They decided to throw away a repeat customer, someone who has spent over $8k in the last two years and would be spending with them again in the future. Instead, they would not honor the mattress's trial policy and of course lost any future business from us, but I also want to protect you. If you are in the market for mattresses, try them out at a better store. If this store carries the brand you want, try it out there, then purchase online directly through the brand as they will honor their trial periods, where this Ashley store will not.

BOLO! I purchased 2 separate orders from Ashely Furniture Homestore Lake City, FL in Oct, 2022 total amount $2,829.38. Fraud and Scammers! Breach of Contract! Unable to deliver my Order within the Terms of the Contract, took my money and now running. The business is now closed. Henry Clay Gibson Gibsons Furniture Store of Lake City, LLC HCG FURNITURE OF WAYCROSS LLC dba Ashley Home Store HCG PROPERTIES LLC / HCG WAREHOUSE LLC 161 Southwest Faith Road Lake City, Florida 32025 513 Tebeau St / 2215 Memorial Dr #22 Waycross, GA 192 S Virginia Ave Tifton, GA Todd Wanek’s Ashley Furniture Industries dba Kingswere Furniture Multiple Locations Florida