ashleyfurniturehomestore.comReviews of ashleyfurniturehomestore.com

Horrible Company to purchase from. Buyers Beware! They advertised Furniture sale online and i had questions about the Darcy Couch and Love seat so went to our local store in Tacoma and asked several questions about these items as they didnt offer in store. The sales person was very kind and showed us a similar product and said this is the exact material and style, we paid her for our purchase and the following week picked up our purchase at the spanaway warehouse, they were nicely boxed but could not view until we got home and unboxed. The set was nothing like described at all! We began our multiple calls and returned by bots . Eventually we were are to talk to someone who said they have a No Return Policy! So you can sell someone products with dishonest descriptions have them pick up sight unseen and not stand by your product? And be very evasive to the customers using Bots? High dishonest and total nitemare experience!! Buyers please Beware of this company.

Terrible experience. They rescheduled and delivered the wrong color! and it's been almost a month! They did not deliver the complete $4000 leather couch set and now they say the ticket is closed and they don't know how to reopen it! NEVER AGAIN!

I purchased a chair and never picked up the item I tried to get a refund in store same day. The store associates can take your money but are not authorized to give it back. It will take 10 days to get credited. Do not buy. Run

I’ve been a loyal Ashley customer for over 15 years — starting with a mattress that lasted 10+ years. I recently purchased another mattress with a 90-day comfort guarantee that was explained to me in store. I followed every instruction, waited more than the 30-day break-in period, and then requested an exchange because the mattress caused severe back pain requiring a doctor visit. Despite the written guarantee, I was first told I couldn’t exchange due to timing — then given conflicting information by multiple reps. I submitted photos and proof online, received a claim number, and then was told someone had to inspect the mattress — a requirement not disclosed in the paperwork and later denied by the manufacturer (Tempur-Pedic). Every call has resulted in confusion, delays, and promises of follow-up that never happen. I’ve been left with a mattress that harms my health, no resolution, and the prospect of waiting weeks for an exchange — all while being told I must pay a $100 fee and any price difference. After 15+ years as a repeat customer, I will never shop here again and strongly caution others to understand the fine print: Ashley does not honor its own exchange policies, lacks clear communication, and makes recovery from a bad purchase unnecessarily painful.

My experience with Ashley Furniture was one of the most disappointing and frustrating consumer experiences I have ever had. From the beginning, I was misled, pressured, and ultimately financially harmed by practices that felt deceptive and unethical. I made it very clear to the sales representatives that I was in the process of purchasing a home and that I could not run my credit or commit to anything final at that time. I repeatedly explained that I was only in the shopping and planning phase, gathering information and pricing for the future. Despite this, Ashley Furniture employees reassured me—multiple times—that I was not making a final purchase and that my money would be fully refundable if I did not move forward. Based on those assurances, I was encouraged to sign paperwork that was presented as routine or temporary. At no point was it clearly explained that I was entering into a binding contract that would prevent me from receiving a full refund. Had this been disclosed honestly and transparently, I would never have agreed to move forward. Once I decided not to proceed—due to the very reasons I had explained upfront—the entire tone of the company changed. Suddenly, the promises I was given no longer mattered. Ashley Furniture refused to issue a proper refund, despite knowing that: I had not received the furniture I was not approved for or using financing I was explicitly told the transaction was refundable I was misled during the sales process Instead of taking responsibility, they hid behind fine print that was never properly explained and used technicalities to justify keeping my money. This felt less like a misunderstanding and more like a deliberate bait-and-switch tactic designed to lock customers in before they fully understand the consequences. What makes this situation even more unacceptable is that they knew my financial situation and still proceeded in a way that could have negatively impacted my home purchase. That level of disregard for a customer’s circumstances is alarming. Ashley Furniture’s actions left me feeling lied to, misled, and taken advantage of. Keeping someone’s money under these circumstances is not only unethical—it’s wrong. Customer service was unhelpful, dismissive, and offered no real resolution. I strongly caution anyone considering shopping at Ashley Furniture to: Get everything in writing Read every document thoroughly Do not rely on verbal promises Avoid signing anything unless you are 100% ready to commit If you are in a sensitive financial position or simply browsing, do not trust that you will be protected as a customer. My experience shows that once they have your money, your concerns no longer matter. I regret ever walking into Ashley Furniture and would never recommend this company to anyone.

I purchased a bedroom set and one of the pieces was delivered broken. I called to ask for a replacement and they wouldn't replace it, instead insisting they needed to assess if it can be repaired (it can't). In order to return the product THEY DELIVERED BROKEN I have to pay a 10% restocking fee and $80 pick up. Terrible customer service, terrible products, would never purchase again.

Ashley’s customer service is the worst customer service I have ever dealt with. I bought a bed 6 months ago, and the drawer faces were installed crooked. After 2 months, a technician came and confirmed it was defective and said parts needed to be ordered. Then the nightmare started. Over the next month, I received large, heavy boxes one by one, with no notice or explanation. Each time, I had to pick them up and drag them into my apartment myself — as if it was my fault Ashley sold me a defective product. I tried to schedule a technician multiple times, and every appointment was canceled because they said more parts were needed — even though I already had everything at home. The last time, I refused to let it go. They made me open all the boxes and list every part on the phone. Finally, they confirmed everything was there and scheduled a technician. Two days before the visit, I received another huge box with another set of drawers, clearly because they didn’t trust my judgment. Again, I had to carry it upstairs myself. Today, I worked from home to be available for the service. The technician came, spent one hour, installed one drawer crooked again, and then said “it is what it is” and that he had to leave, this wasn’t in his schedule and he has done a favor to accept this so he refused to install the second drawer. When I said I do not accept this after waiting 6 months, he told me he was scheduled for 20 minutes only and that there was “no issue.” Ashley’s customer service has tortured me for 6 months. The department is extremely disorganized, and I was treated with disrespect multiple times. The last customer service agent told me, “Our technician says everything is fine.” Then why did your first technician admit it was defective and order parts? I will let this go if I receive an official note from Ashley admitting the product that was sold to me is defective, and nothing can be done and they are sorry. I regret not leaving this review earlier. I gave Ashley 6 months to fix one simple issue, and instead I was disrespected, ignored, and exhausted. I will never shop at Ashley again.

Bait and Switch Stock Claims - Ruined Holiday Plans I am beyond frustrated with the service at Ashley’s Furniture. When I purchased my bedroom set, the store manager personally assured me they had "lots in stock" and that getting the full set delivered by my deadline wouldn't be a problem. I specifically needed this set for out-of-town guests staying with me for Christmas and New Year's. The Timeline of Failures: • 12/19/25: The night before my delivery, I received a text stating my headboard "did not come in." I was asked to accept a partial delivery, despite being promised the set was available when I paid. • The Delay: I was told the headboard was on "extended delay" until December 27th—after my guests had already arrived. • 12/28/25: It is now a day past that secondary deadline, and I still do not have a functional bed. • Damaged Goods: To make matters worse, when some parts for the headboard finally did arrive, they were visibly damaged. I am now stuck with broken components and an incomplete bed while my guests are sleeping in my home. Lack of Accountability I reached out to express how disappointing and inconvenient this is. Even after speaking with another manager, Joshua, the only solution offered was a refund on the delivery charges. Guess what? That charge still hasn’t been reversed. This feels like a classic bait-and-switch: tell the customer it’s in stock to secure the sale, then fail to deliver when it matters most. Between the dishonest stock claims, the damaged parts, the borderline harassing AI chatbox, and the zero accountability shown by management, this has been a nightmare. If you have a firm deadline or expect honesty, do not shop here.