ashleyfurniturehomestore.comReviews of ashleyfurniturehomestore.com

Ordered and Paid in full over $2,000 for sofa on June 28 2025. Supposed to be delivered 2 Jul to No avail! This store has stolen my money and Not delivered purchased sofa. Salesman and General manager just keep lying about guaranteed delivery! Salesman entered wrong customer information which is Not my problem! STAY AWAY from Ashley Home Store in Spring, TX!! They are dishonest and a SCAM!!!

I am writing this review not just as a customer, but as a deeply shaken and humiliated individual. What was meant to be an exciting day of picking out furniture for our new home turned into a nightmare that left my entire family—especially my young children—traumatized. On June 16th, we visited the Ashley Furniture store on Miramar Road in San Diego. The store was completely empty—there wasn’t a single other customer in sight. We walked around for about 10–15 minutes and quickly identified three items we wanted to purchase: two chairs and a table. We approached a salesperson named Momo and informed him of our decision. From the start, he seemed visibly displeased that we were only purchasing a few items, despite the fact that we were just getting started with furnishing our entire home. Nevertheless, we proceeded with the transaction. When we reached the cashier and I began filling out my information, I politely asked Momo not to add me to any marketing lists—a simple, common-sense request. At that moment, something completely unprovoked and disturbing happened. Momo suddenly snapped. He began yelling and screaming at me in front of my wife and children, claiming I was the most “difficult customer” he had ever dealt with. I was stunned—I hadn’t even spoken to him much before this moment, let alone said or done anything inappropriate. The entire encounter up until then had been quick, polite, and uneventful. The verbal aggression was so intense, loud, and public that my children were visibly shaken and began crying. My family and I were publicly humiliated and emotionally distressed in a way that I never imagined possible while shopping for furniture. I immediately asked to speak to the manager, who shockingly admitted that this was not the first time customers had complained about this same salesperson. Why is someone with a known pattern of abusive behavior still employed in a customer-facing role? Why has Ashley Furniture failed to act? Even more disturbing, I cannot shake the feeling that this outburst was rooted in discrimination—I was treated with inexplicable hostility and disrespect, and I firmly believe that my race or background played a role in how I was spoken to and treated. We left the store not only empty-handed, but deeply rattled. Since that incident, my children have been having nightmares, and my family continues to relive the trauma of that day. We were verbally attacked, publicly shamed, and emotionally scarred—all for trying to buy a few pieces of furniture. I am currently consulting with legal counsel and intend to pursue a lawsuit against Ashley Furniture for emotional distress, public humiliation, and potential discrimination. This kind of behavior is unacceptable, and Ashley must be held accountable for the toxic environment they allow in their stores. To any potential customers reading this: beware. This is not just about poor customer service—this is about basic human decency. And Ashley Furniture, at least on Miramar Road, has failed us all.

This place is a bunch of Con artists. Once you purchase something, you are on your own!! The furniture is cheaply made junk!!

Do NOT buy the warrenty plan no matter what. They are a scam. My reclining mechanism broke and they denied my claim becuase I could not tell them why the reclining mechanism broke.

My complaint is more about who they choose to use for extended warranty. Reguard Protection is a fraud who will do anything to not have to honor their contract. I had an approved warranty claim. First they were gonna ship out replacement, no cost to me. Then WEEKS later they tell me item is discontinued. Then WEEKS later try to issue me a credit for the item. Problem being they shorted delivery. As far as Reguard is concerned if they replace it they cover delivery but if they can't replace it, you cover delivery. That'll be an extra $300 out of my pocket for a warranty that only paid out $700. I won't use ashley furniture again as long as Reguard is their extended warranty provider.

We are never buying from Ashley Furniture again!!! 2 months ago we bought dinning room table and 6 chairs. The first one delivered, had a corner broken, and someone tried to stick back on the table corner, and tape marks or something in some places on top of table. The guys that delivered left grease marks on one of the chairs. Called, got 2nd table delivered, there were small gouges out of the wood on the insert and the table next to insert. I called again, got 3rd table delivered, noticed the stain on top of table was going across the grain, not with the grain of the wood like it normally should be stained! I called, had tech. come out, said that is normal! I went to store where I bought it, that table has very, very faint stain marks! We are retired people, on a fixed income, we spent a lot of our money! The quality of their furniture is terrible!! Through the years we bought a lot of furniture from Ashley, their quality has gone down hill terribly!!!!

I purchased $3800.00 worth of furniture. They let me take home 2 end tables off the floor. When we got home we discovered the end table legs rocked and were not even. They would not replace it. I cancelled a $3800.00 order because they would not honor an exchange of a $200.00 end table. But praise God I went to another furniture store and saved $1000.00.

Purchased a couch July 24, 2024 with ASAP delivery. Never told their policy of 1-4 weeks. Called Customer Service after hearing nothing for two almost 3 weeks, and was told their policy. Ok I'll wait. Three weeks go by, called Customer Service and was read the same speech; I asked for a supervisor and was given to Skye. I asked if they valued my business because the previous girl told me to go to the store and ask for my money back. Skye did her best. After talking with her, I did receive a text telling me they check their stock/delivery everyday and will let me know when I can expect mine. That was 10 days ago. So after waiting 4 plus weeks, I went into the store and asked for a refund. Was not greeted, but ok. Went to the desk and a woman asked how she could help me. Told her I wanted a refund after waiting 4 weeks and hearing nothing. She went to her computer, punched a couple numbers, talked with an older man maybe the manager. No one asked if there was anything they could do to save the deal, offer an apology, NOTHING. I don't recommend shopping there. Big Lots has the same stuff...