ashleyfurniturehomestore.comReviews of ashleyfurniturehomestore.com

Ashley Home Store, Sunrise Florida, AKA City Furniture will not honor the 120 Day Mattress Comfort Guarantee. The sales practice regarding this is deceptive and misleading.

Waited since August now to receive my order. Once they got all my money no-one cared past that point if I get it or not since its not cancelable . Totally not right.

On June 9, 2020, I purchased furniture for 3 rooms; King Headboard B776-158, king footboard w/storage B776-56S, king panel rails B776-97, 5 drawer chest B776-46, 2 three drawer nightstands B776-93, Dresser B776-31, bar table with storage D647-42, 4 upholstered barstools D647-124S, lift top cocktail table T637-20, power rec sofa U4370247, power rec loveseat U4370218, wedge U4370271, GBS 5 yr protection 5000-5999 at Ashley Homestore in Cordova, TN. Unfortunately, I have yet to receive my entire order. In August, I cancelled my power rec sofa U4370247, power rec loveseat U4370218, and wedge U4370271, because they kept pushing the delivery date back, but for 3 months they kept calling to try to schedule delivery. I should have cancelled the bedroom furniture at that time too, but they talked me into keeping the order open by telling me no other furniture company could meet the delivery dates either due to Covid issues. I am frustrated and disappointed because it has been eight months and I am still sleeping on the floor, and being told that my furniture will be delivered on XX/XX/XX date. I’ve made countless phone calls and texts with nothing but future promise dates. On Jan 21, I was told the furniture would be at the warehouse on the 26th. I called on the 26th and I was told my order was cancelled. I was then told a manager would call me in about 20 minutes (was told this before) and never received a call. On Feb 8 I called to the store to ask them to cancel and pick up the 1/2 of the bedroom they delivered because I cannot use it without the rest. I was informed by Kirby that I cannot return the pieces they delivered and that her manager, Monica, would contact me. I have not heard back at this time.

wish I read the review for Ashley Homestore before I made a purchase. My story is just like the others. You make a purchase, pay in full and WAIT. they promised the 1st week in January & called me the end of December to tell me the furniture was going to be delivered next week. I was excited & immediately sold my current living room sofa. THEN came the call that it's delayed and only the end pieces of the sectional are available. I was told I have to wait another month for the 3 inside pieces. Now I have no furniture so I took the end pieces & here it is February and no inside pieces available YET. Not sure how this company stays in business. I called the salesperson numerous times but she neither answers the phone or returns the call. Ashly Homestore SUCKS.

I sold my house my deceased husband built after living there for 65 years. This was a very emotional process. On Sept.6, 2020 my daughter helped me shop for new furniture for my new apartment. I placed an order with Ashley Furniture in Lancaster,PA for a sofa and 2 kitchen bar stools and paid in full $1346.20 including delivery on my VISA card. I was promised delivery by Nov.6, 2020 when I planned to move into my new apartment. My daughter called on Nov.6th, and was told delivery was delayed until Jan.19th for the stools; Feb.6, 2021 for the sofa, and they would keep updated every two weeks via email on status. No updates ever received and called numerous times to get updates. Called on Jan.13, 2021 for update and told delivery date now March 20, 2021. Called the store today, Jan.14, 2021 and told I need to come into the store in person to cancel and process the refund. Given my age (88), health issues, and COVID situation I’m unwilling to do this. So I submitted a request for refund though the Ashley Furniture Customer Facebook Group and informed my Credit card company to dispute this charge.

The sales man was very helpful but every other aspect of sale was bad. Called to check on delivery status, was on hold for an hour only to be hung up on. Tried again same result. My delivery was suppose to be on dec 28 of 2020. Did not come. Now delivery is friday the 15th of january 2021,with only half of my order being delivered. Cannot get the date for the remainder of order to be delivered. This store tells lies. They lie about production, delivery, and quality. Customer service is rude , slow and uncaring about their products. Do not buy from them. Beware of the fraud.