ashleyfurniturehomestore.comReviews of ashleyfurniturehomestore.com

Bait and Switch Stock Claims - Ruined Holiday Plans I am beyond frustrated with the service at Ashley’s Furniture. When I purchased my bedroom set, the store manager personally assured me they had "lots in stock" and that getting the full set delivered by my deadline wouldn't be a problem. I specifically needed this set for out-of-town guests staying with me for Christmas and New Year's. The Timeline of Failures: • 12/19/25: The night before my delivery, I received a text stating my headboard "did not come in." I was asked to accept a partial delivery, despite being promised the set was available when I paid. • The Delay: I was told the headboard was on "extended delay" until December 27th—after my guests had already arrived. • 12/28/25: It is now a day past that secondary deadline, and I still do not have a functional bed. • Damaged Goods: To make matters worse, when some parts for the headboard finally did arrive, they were visibly damaged. I am now stuck with broken components and an incomplete bed while my guests are sleeping in my home. Lack of Accountability I reached out to express how disappointing and inconvenient this is. Even after speaking with another manager, Joshua, the only solution offered was a refund on the delivery charges. Guess what? That charge still hasn’t been reversed. This feels like a classic bait-and-switch: tell the customer it’s in stock to secure the sale, then fail to deliver when it matters most. Between the dishonest stock claims, the damaged parts, the borderline harassing AI chatbox, and the zero accountability shown by management, this has been a nightmare. If you have a firm deadline or expect honesty, do not shop here.

I spent three hours in the store carefully choosing all the furniture for my home. They placed my order, but later I realized that several items were missing and they had added a protection plan I never agreed to. I went back to the store, they re-did my order, and supposedly fixed everything. Then came the delivery nightmare. I lost a day of work waiting for my furniture. They split my order into two separate deliveries — the first one arrived, but the second was pushed back by several weeks. After complaining, they scheduled another delivery for today. Once again, I took the day off work, but the truck never showed up on time. Then I received a call from the store saying my order had been split again, and I would have to wait even longer — still without a bed and mattress. I’ve been sleeping on the floor for weeks, waiting for the bed and mattress I paid for. They sold me items they don’t actually have in stock and are holding customers hostage for weeks just to complete a delivery. This whole experience has cost me financially because I’ve had to miss work, and the constant delivery delays have been incredibly stressful. It’s cold, and I risk getting sick because I’m still without a bed. Never again will I buy from Ashley Store. They sell what they don’t deliver, and their customer service is completely unreliable.

If there were a -5 rating, I would definitely give it to you. Two drawers of the cabinet were broken. Why didn’t you check them before loading? How is this customer service, sending damaged items and making me spend so much time waiting for them to be repaired? This is basically fraud. Second, you delivered a mattress with a hole. For whatever reason, if your delivery team is not professional, why should the customer bear the loss? It’s completely clear that the mattress was torn during moving. All your services are terrible, and I am completely regretful for buying from you.

Ordered an adjustable base + bed on 8/24/25 for delivery 9/2/25 for $3,796.91 of which $299.99 was specifically for “White Glove Delivery Service.” Delivery men said there was no hardware to put the bed together and someone else would have to come out days later to put my bed together. They also told me Ashley Furniture only gives them 15-minutes to complete “white glove delivery service” including putting the bed together. It is now 9/14/25 and no one has come to bring the hardware and finish putting my bed together. It is a dangerous hazard climbing in and out of the bed, and I have a young child who has been hurt 4 times trying to get in my bed as well. I call the 1-800# but get hung up on by the “virtual assistant Ashley” chatbot. I cannot get ahold of a live human being. The text message is a Jenny chatbot as well. I have asked for a manager to call me. Nothing but crickets! At this point, refund me the $299.99 white glove delivery service fee, and give me the hardware for my bed so I can find someone else to finish putting it together. I purchased this bed 21 days ago and I regret it! I should have read the “lowest ratings” reviews on Google instead of the “newest” Google reviews. They said their truck broke down Fri 9/5 when they were supposed to bring the hardware, then claimed they were coming 9/6 with the hardware and to finish putting my bed together. It is now Sunday 9/14/25 and no response, no hardware, no update, no respect, nothing! They also left trash and random pieces of wood and styrofoam all on my floor, plus a huge box full of something else against my room wall by the door which is another huge eyesore and hazard as well. Their automated chatbots and ai-technology integration are useless trash! I will NEVER EVER order anything from this company ever again! This service is subpar, substandard, deplorable, extremely frustrating and disappointing.

We were able to purchase a very nice bookshelf from Ashley furniture. It was a very good price and quality. Our salesman was amazing to work with us to get what we needed. However, when we checked out we were apparently charged for a cleaning kit for the bookcase. No one told us that we were being charged for it. When my husband picked it up, they handed him the cleaning kit and was told it was a free gift. Admittedly, we should have looked at the receipt sooner but we didn’t. When we called to check what we could do, we were told nothing could be done because it was past the 10 days. We have not used the kit and really don’t need it. We’re mainly just upset that they lead us to believe that it was a free gift. FYI - the salesman knew we had a bit of a tight budget so they should have made it very clear that we were paying for this.

What a nightmare with ASHLEY HOME FURNISHINGS! I ordered a power recliner supposed to be delivered between 10-12 noon,but guess what they must put a delete timer on the texts they send so you have no proof! So take a photo of every thing they send you. It didn’t arrive it’s now 1:55pm and still not here. Several phone calls with ASHLEY HOME FURNISHINGS. TOTAL waste of time. I’ve spent 2 hours fighting with them, transferred multiple times. Only received lies and BS. what a terrible company definitely NOT TO BE TRUSTED. So far they are saying they cannot cancel. Last conversation she told me Henry will call you in 5 minutes. GUESS WHAT they lied again. If you want a trustworthy company DO NOT USE ASHLEY HOME FURNISHINGS.

I have been to the store in Albuquerque at least four times regarding the rugs. They were ordered in mid May and I was told to expect delivery within ten days. They did not come. I kept calling. No one could tell me the status so I bought rugs elsewhere. Two months late they showed up. The delivery person never rang the bell so I had no opportunity to refuse delivery. I called and was told they would have to be returned to the store which was a huge hassle. I did return them and was told I would receive a refund in a few days. I returned to the store two weeks later and was told they had no record of the return. Again I was told a return was issued after the store manager talked to my sales person and confirmed the rugs were returned. I also ordered a different smaller rug at this time. I came in two weeks later. Still no refund and initially no one could find the record of the return or the order for the new rug. The manager was quite rude. He said he could see the return. There was zero record of the rug I ordered. He has no idea when I would get a return. That was two weeks ago. Hate this store. They are the worst. NEVER EVER ORDER FROM THEM!

I purchased a couch and love seat from Ashley's in fred'burg Va 22401 Central Park in Feb. 2025. It was damaged during delivery. On TWO separate occasions a tech was suppose to come out & fix it. Both times after taking off from work they cancelled the day of the repair through text messages. They then offer a new couch as a replacement. I took off to receive the "new" couch. It never made if off the truck B/c it had black marks throughout the material. The SECOND "new" couch offer never made it off the truck. There was a huge hole in the in the couch. The THIRD "new" couch made it off the truck to the parking lot and it wasnt a new couch at all because you could see where it had been repaired due to a difference in the material. THEN AGAIN a manager offered to see if she could get me a discount on the couch since I was using their credit system/card. She never called me back and when I attempted to reach her. I was again told a manager would reach out to me but guess what....lol! This begin in Feb and continued through June 2025. I promise to just drive to the store whenever the feeling hits me and make sure everyone entering the store knows my experience with the company. I am definitely more than willing to match their level of petty.