ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
ASAP Site Services (asapsiteservices.com) has 2,877 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
asapsiteservices.com
Website
asapsiteservices.com
Category
Waste Management
Location
Columbia, Maryland
Listed on Five Star Index
2026
About these reviews
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The company replied to 60% of reviews.
Latest
Most recent review: October 2026.
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Bria was super helpful and patient with me. I made some atypical requests and she was able to fulfill all of my needs.
Response from ASAP Site ServicesAug 6, 2018
Thank you for the opportunity to be your waste provider! We also offer #RolloffDumpsters, #BusinessDumpsters #PortableToilets, #StorageUnits, #HepaAirScrubbers, #TemporaryFencing, #JunkRemovals and much much more! You can place you order online at www.arwoodwaste.info.
The Arwood Waste Team
"America’s Family Owned Waste Company"
Sales 888-413-5105
MM
Mike M.
arwood waste - warning!
arwood waste
On May 7, 2018, I ordered a 20 Ton dumpster from Arwood Waste via their website.
The advertised price was to be $638.34 - to cover
• Base Rate: $199 per unit (included)
• Delivery: $59 per unit (included)
• Tons Included: 3 tons at $97 per ton
• Usage: 10 days (included)
• Prorated Fuel, Environmental and City Fees: $248.93 per unit (included)
• Removal Fee: $75.00
20% friends and family discount
This was paid right away.
The dumpster was delivered about 4 days later - on May 11, due to wet ground, but that was fine - I understand they don't want to get stuck.
On May 14 I called and asked them to pick it up, as I was ready for pickup.
They didn't come and get it, so I called again a few days later and asked them to pick it up, and they still didn't.
They ended up picking it up almost a month later.
Then I got a bill for $98.00 with no explanation, which I paid
I got the bill, labelled 30 days past due and also recieved emails basically saying I better pay my over due bill now or else. How can a bill be overdue when I just got it?
Then I got a bill for $140.00 for Demurrage, which I paid over the phone.
At that point, I though I was done, having paid a total of $876.34. I don't think the charge for Demurrage was fair because its not my fault they didn't come pick it up after I called and asked them to, but such is life.
Then I got a bill for $360.18 for removal and C&D, whatever that is, which I paid
So a $638.34 dumpster (as advertised on thier website) ended up costing me over a thousand dollars :(. $1236.52 to be exact.
So, my overall experience with this company is BAD!!!!
The dumpster delivery was professional, but everything else was a muddled mess. They should tell customers pricing up front :(. Over $600 in hidden charges is not a good way to do business.
Response from ASAP Site ServicesJul 13, 2018
Good Morning! My name is Michael, and I'm one of the managers here. I do apologize for any issues you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
SP
Samuel P.
I've requested a 15 yrd roll off…
I've requested a 15 yrd roll off dumpster and was told it was going to be delivered on 7-10-18 and as of today 7-12-18 no dumpster has been delivered. I've called multiple times and can not get an answer, I've even contacted my rep and no reply from him either. My workers are having to put the trash in the garage for now. So now I'm going to have to pay them extra to move the trash from the garage to the dumpster when or if it arrives.
Response from ASAP Site ServicesJul 13, 2018
Good Morning! My name is Michael, and I'm one of the managers here. I do apologize for any issues you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
LB
Lynda B.
Very helpful
Very helpful, accommodating and most pleasant to work with! Would highly tecommend
Response from ASAP Site ServicesAug 6, 2018
Thank you for the opportunity to be your waste provider! We also offer #RolloffDumpsters, #BusinessDumpsters #PortableToilets, #StorageUnits, #HepaAirScrubbers, #TemporaryFencing, #JunkRemovals and much much more! You can place you order online at www.arwoodwaste.info.
The Arwood Waste Team
"America’s Family Owned Waste Company"
Sales 888-413-5105
DI
Diane
Contacted this company two weeks prior…
Contacted this company two weeks prior to a special function to get two Portable toilets delivered to a camp site. Was told they could do it, they took my payment info and sent a confirmation email. The confirmation email had the WRONG location for drop off. I called again to verify location, was told I’d get a confirmation email. No email showed up. Here I am the day of the function, no toilets. I call company, they said they sent out an email 4 days ago telling me they couldn’t provide the service. Never received such email. Customer service was horrible, they offered a number which they said was a local number to help me but the number had been disconnected.
Response from ASAP Site ServicesJul 12, 2018
Good Morning! My name is Michael, and I'm one of the managers here. I do apologize for any issues you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
RH
Rusty H.
I ordered a toilet for this weekend for…
I ordered a toilet for this weekend for a youth baseball end of the year party. I was given a comfermation # I gave them my card number and address everything was fine. I got an email 8 HRs later saying sorry they over booked. Now everywhere I call wants to charge extra due to short notice. If this company would have just said no they didn’t have anything I could have made the deadline and not had to pay extra. Very disappointing! Not that anyone is going to read this or make it right. Not ever going to recommend this company to anyone. My work uses tones of portable toilets and so do I on my river property. Will not use or my company use this company.
Response from ASAP Site ServicesJul 12, 2018
Good Morning! My name is Michael, and I'm one of the managers here. I do apologize for any issues you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
LM
Lindsay M.
They answered all my questions when I…
They answered all my questions when I called and were very friendly and happy to help with my last minute request.
Response from ASAP Site ServicesAug 6, 2018
Thank you for the opportunity to be your waste provider! We also offer #RolloffDumpsters, #BusinessDumpsters #PortableToilets, #StorageUnits, #HepaAirScrubbers, #TemporaryFencing, #JunkRemovals and much much more! You can place you order online at www.arwoodwaste.info.
The Arwood Waste Team
"America’s Family Owned Waste Company"
Sales 888-413-5105
AM
Amelia
Easy to order
Easy to order! Clean and delivered in a timely manner. Very good experience I would definitely recommend them.
Response from ASAP Site ServicesAug 6, 2018
Thank you for the opportunity to be your waste provider! We also offer #RolloffDumpsters, #BusinessDumpsters #PortableToilets, #StorageUnits, #HepaAirScrubbers, #TemporaryFencing, #JunkRemovals and much much more! You can place you order online at www.arwoodwaste.info.
The Arwood Waste Team
"America’s Family Owned Waste Company"
Sales 888-413-5105