Brian F.
I ordered a portable toilet for a party…
I ordered a portable toilet for a party on July 20th 2018, It was supposed to be delivered the day before on 7/19, It did not come and I received no communication from them so I emailed them at 6:38 EST to ask when it was coming. Again no communication so I called them After 9AM and was told they received my email and were working on it, They said they would call me back, A couple of more hours go by with no response so I call them again. Again told they are working on it and that the local vendor has not responded. I said I wanted to them to call instead of email and was told the supervisor was the only one with the number and she was at lunch. Again I got no phone call back. After several more phone calls that were ignored( they have caller ID because they knew who I was when I called earlier) I gave up on them. The WORST customer service I have ever received. Do not use this company. If I have a problem with my septic system as a result of this non performance I am going to sue them.
Response from ASAP Site ServicesJul 23, 2018
Good Afternoon! My name is Michael, and I'm one of the managers here. I do apologize for any issues you had with your rental, on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our timely deliveries, as well as our excellent customer service. There is no excuse for what happened, however, we're only human, and unfortunately accidents do happen. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.