Julie V.
Overall Consistent
I've used ASAP at least 6 times for events that I host and have had all great experiences except for one. I want to emphasize first that the quality of service during delivery and pickup has been exceptional up until the last time. It was the first time they sent Pit Stop porta potties and crew for delivery, and it was the first time I've ever had any issues. Anytime the ASAP team delivered before, they would send a photo so I could make sure everything was right and it always was. This past time, however, I didn't receive a confirmation photo. When I arrived at the event space, I saw that we were missing a portion of our delivery (a sink). The woman I spoke to on the phone was quick to help and they delivered the missing sink early on the day of the event, so that was much appreciated. I understand mistakes happen so I still was happy with the service until I looked inside the porta potties and one had no toilet paper, the other two had very little paper, and one had a broken toilet paper holder. Previously they all came in great condition and stocked with an efficient amount of paper. I'm hoping that the next time they go back to ASAP inventory instead of Pit Stop. I will continue using ASAP in hopes there won't be any further issues because overall, I have had more positive experiences than negative.
Response from ASAP Site ServicesJun 5, 2024
Julie, I do apologize for the product mix up. I'm glad to hear that my ASAP team quickly resolved the product issue for you. We internally also put the vendor on our do not use list. So I personally wanted to thank you for that feedback. I've requested more information from Trustpilot about the order, so that I can discount you. Respectfully, Jason T.



