ASAP Site ServicesReviews of asapsiteservices.com

Response from ASAP Site ServicesFeb 21, 2023

We do apologize for any issue you experienced between the two trailer models and their respected pricing. It took us some time to get the photos of the specific units to you during the order change conversation. We are always here via text or call to assist you with any billing concerns or rental items. 904-751-2177 Sincerely, Team ASAP

Response from ASAP Site ServicesDec 2, 2022

We apologize for the paperwork mix up. I know that was a big inconvenience for your weekend. We refunded the order in full immediately to you on Monday. Refund #1490686 Sincerely, Jason T. Team ASAP

Response from ASAP Site ServicesSep 28, 2022

Afternoon, We apologize about our product availability. We were able to bring in extra units from an away location and that impacted the delivery and price per the order change. Sincerely, Team ASAP

Response from ASAP Site ServicesSep 12, 2022

We appreciate your review. My apologies that we were out of 20 yard size units, and offered a 15 yard size as a substitution. I see where it can be confusing on the tonnage allocation to the size difference. I've refunded the tonnage difference and waived the removal fee as well for any inconvenience. Sincerely, Jason T. Team ASAP #1325935

Response from ASAP Site ServicesSep 12, 2022

We appreciate your review. In the delivery area the septic supplier required 2x a week servcie. I see that the issues/reported service items were credited back to your rental on our work order #1379846. We appreciate your rental experience, Team ASAP

Response from ASAP Site ServicesJul 20, 2022

Sue & Michael, Thanks for taking the time to write a review. I wanted to respond that I see the order placed on 6/28 after hours (8pm) online. Due to the emergency for next day delivery the rush fee was issued and discussed with you on the formal order change and the order was rushed out to our vendor network and delivered. Sincerely, Team ASAP Rental: Tier 3 #PTR233648

Response from ASAP Site ServicesJun 28, 2022

Kendrick, My apologies for your frustration with the availability at the time of order. I see the inquiry for flushable, but per the formal notice on 6/3 we informed you we were out of flushable and could offer the standards with a stand alone sink station at the discounted rate. In which your e-mail stated to proceed with this product substitute. My apologies as the flushable(s) do book up months in advance as they are used on holiday gatherings and many, many wedding events as well. Sincerely, Team ASAP #1208148

Response from ASAP Site ServicesJun 21, 2022

Chris, My apologies for your rental experience. I did a full audit of the sales call and the original order as entered. It was ordered as our base rental package at 1x a week cleaning. So we had delivery and the follow week scheduled for the first cleaning as rendered. However, by week two it was bumped to 2x a week cleaning and then requested at 3x a week. On that third week the removal was requested and the unit removed. My apologies we could not react fast enough to the cleaning needed for the usage of the one unit on your project site. Sincerely, Team ASAP