AsanaReviews of asana.com

Product is clunky and development road-map is a joke. Had issues from the beginning and support wasn't helpful either in resolving them. We spent years trying to make this work and hours and hours trying to make it operable. When it came time to cancel our plan they were unhelpful and showed their true colours that they are a company that wishes to lock people into agreements instead of offering a product that makes people want to remain clients.

Three very important things: 1) Customer support: There is no support, not even chat support with Asana. The only option you have is to submit a ticket. This is especially irritating if you are looking to purchase a plan. They don't even have live sales support! 2) Single license: It is not possible to purchase a single license. So, if you are a sole proprietor or single person startup, you can only buy two licenses which is asinine. 3) Trial: Based on the above, if you try the trial and use any of the paid features, all of your content will be GONE when your trial is up. In order to get it back, you have to purchase the minimum two licenses. So, their $10.99/seat is more than a bit misleading as your minimum cost is going to be $25/month. Try Trello for a similar experience without all the hassle.

Asana is a great platform. It's cost effective and my team love using it. They communicate daily. We can track progress of all jobs easily.

Zero customer support. You can filed multiple tickets and no one has once responded to any of them. They constanly change and update the app with no warning which changes all the functionality and screws up all your projects and systems - often with no way to correct them. Constantly making changes to the app and desktop where none of the features work the same.

Asana's automatic domain linking feature has been a complete debacle, causing endless headaches. The setup for their organisations and workspaces is just as problematic. It seems like whoever designed these features thought they were creating something clever, but they didn't consider how it would affect the user experience. The result is a frustrating mess that makes it very difficult. I'd suggest considering other tools that prioritise user-friendliness and functionality.

Well, the design looks extremely user-friendly. Also, i like that i could use free version without any additional payments

Really misleading subscription, I thought I selected a yearly option for roughly $100 which I was happy to pay for personal organisation. I then found out they were charging me this monthly, which is outrageous for one person using it for personal purposes; I asked for a refund so I could repurchase a year, they’ve refused me. I’m never using them again - people these days have no care in the World for a creating trust and building loyal, long term customers it’s all misleading traps and cash grabs with no refund policies. Absolutely furious - I still wanted to use Asana just purchase a year instead of the month with my money refunded or used as credit; and instead they ended up losing a customer who will never use their product again on principle.

In the past year the drag and drop code changed for boards, what used to work so-so is now just a nightmare Want to drag a column one slot over to the right? Sure, let me jump 5 rows to the left Its literally insane how it works, it takes so many tries to just drag a column one over