Art Van FurnitureReviews of artvan.com

Reclining sofa literally fell apart after 8 months. Plywood frame laminating glue failed... Art Van says “No Factory Warranty” because it was purchased at their Outlet Store. Read ALL of their fine print, and prepare to pay significantly extra for one of their warranty programs if you expect them to stand behind the garbage they’re peddling there.

I do not recommend shopping here. It is Over priced. I bought a coffee table that was extremely expensive it came with a crack on it and it is not in mint condition. I also ordered a kitchen table that never got delivered and they failed to tell me it was discontinued and didn’t even offer a refund. They also scheduled a time to deliver and I work full time and the delivery guy calls and says I need to come now at 9 am when they were scheduled to come at 12-3. For the amount of money I spent here I expect great quality furniture and great customer service.

DO NOT SHOP AT ART VAN FURNITURE!!! DO NOT GET THE EXTRA WARRANTY, it does nothing!!! The quality of the furniture is horrible. We purchased 8 pieces of furniture in June 2017, the recliner was broken within 6 months and by 1year the cushions on the sofa began breaking down. It is just my husband and I so it isn’t like we have kids jumping on it!!! We were going to buy new foam from them for $319.00 than they wanted us to send the cushion covers to them so they could stuff the new foam into them but wanted us to pay shipping both ways $99.00 each way......so 500+ to replace 1.5 year old furniture cushions on a sofa I paid $1000.00. Do yourself a favor drive right by don’t even stop!!!!

I was worried about buying from Art Van because of reviews, but my mother-in-law had such a good experience with salesman—Noubar Hawe at the location in St Charles, I decided to make a day of it and drive two hours to give it a try. While there were defects in the pieces that I got delivered, Noubar went above and beyond to make sure I was completely satisfied and things were redelivered. Thing is, stuff happens, defects happens, and yes, it can be inconvenient, but not only was the price right, I will go anywhere for good customer service. THAT is priceless. Noubar, and Barbara, who coordinated deliveries, and even the delivery guys, were so kind—and, I love my new furniture.

Shaq very nice and a reasonable price for 2 queen beds he does everything to give u a price that is affordable. I was very happy with the price. Thank you for ur time

Never again. Bought a floor model, and all the hardware was missing when brought home. Personnel @ customer pick-up had the personality of a brick, and assured me the hardware was in there somewhere.. Salesperson was only concerned about the sale...floor model turned out to be same price as normal..

We bought a new bed and chair and a half. We have had a repair person out 3 times. The chair is sinking in on one side ( guy said sit on other side). When you lay on mattress you literally roll off as the bed is breaking down. I am 6' 235 pounds. Art Van refuses to stand behind $4500 worth of furniture and bed. Garbage

DO NOT WORK WITH MARVIN OR CARRIE!!! ON GREENFIELD AND9 MILE!! If i was you i would run!!!! Far away from this store. I ordered my furniture at the end of May 2019. Every time they came to delivery my things, something was BROKE!!! My dresser was broke at the bottom every-time!!! I ordered a glass table, they broke my table in my house. And wasn't going to tell me. My 2 end table??!! Broke every-time!!! They charge to much, for this cheap furniture!! Once, i finally got everything, and nothing was broke. Mind you, i still don't have my dresser, or my end table's!! And, the pillow's on my couch, is already starting to sink in!!! SMH!! So, i got the replacement on the glass table, they broke. But, the end tables was broke again!!! This is the third time, the end tables was broke, and the bottom of my dresser!!! So, now i don't want the dresser. I go back to the store, pick out another dresser. MARVIN said no worries i can get that dresser for you. So, i'm like okay. But, MARVIN went on vacation, never put my dresser in to be delivered!!!! Okay, when he come's back to work, i say can I get my dresser? He say ma'ma i'm so sorry. They refunded the money back on the card??? Y and who told them to do that. Then MARVIN say's. The gift cards we gave you, for your troubles, someone used them to upgrade you warranty!!! I'm like WHAT is going on!! I said i need some name's!!! He said the 2 ppl that did it got let go!! This is beyond me!! Mind you i still don't have my end tables. I pick my things out in May 2019. Its now Aug 2019 and i still don't have all my stuff!! DO NOT!!! I REPEAT DO NOT!! GO TO MARVIN OR CARRIE!!! THEY ONLY IN IT FOR THE MONEY!!! PLEASE TAKE YOUR MONEY SOME WHERE ELSE! ITS NOT WORTH YOUR TIME OR MONEY!!!