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Art Van Furniture (artvan.com) has 120 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
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Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
120 approved reviews, newest moderated first
Jeffrey P O.
Bought a new bed set was really happy that the setup was done early in the morning. Tied sleeping on it after slept like a new born baby . This is the second purchase I've made from them they have excellent prices and quality products.
Rhonda R.
We bought our furniture 16 months ago with a cleaning plan..the man who sold it to us Said this plan was to have your furniture cleaned, when ever we wanted it ..so ...come to find out it was for SPOT cleaning only! Becareful what you add on to your purchase..we were mislead....
Marcela R.
Artvan is the worse furniture store. My husband and I came over there and spent thousands of dollars to furnish our apartment and not even a year yet and leather couch we got is already peeling off, so is our dining table and seats. So frustrating. Also, the warranty for them is waste of money. They don’t do anything for you! Come over to your house, Paint the place and leave, days later it’s all bad again. I am really disappointed. It’s definitely not furniture for long term, and their price is not worth at all.
Tedra B.
The absolute worst furniture store ever!!!!!! Will never purchase anything from this store again. The insurance I purchased was miss represented. The sales pitche that was used on my husband and I were all lies and that is shameful!!!!
Brittany K.
By far the worst experience I have ever had at a store. If I could give this place zero stars, I would. My husband and I were shopping for some furniture for our new home over the weekend at the Harwood Heights location in Illinois and had a very personable salesman that helped us out the entire time we looked around and answered all of our questions. Very professional and knowledgeable. We decided to talk some numbers on the pricing and told the salesman we would think about everything and reach out to him in a couple of days. When we came back, we changed our minds on the furniture and decided to go with something else. Once again, we started talking about pricing. Some gentleman, by the name of Adam, came up to us while we were speaking with the salesman, and said "today I don't want to hear the word 'price' from you guys," and walked away. We all laughed, figuring he was making a joke from us negotiating the prices on the other furniture from the other day. He comes back a couple of minutes later when the salesman was giving us the price and my husband asked, "Is this the best you can do?" a question that EVERYBODY would ask before pulling the plug on 5k worth of furniture. This so called "big shot" Adam, jumped right in and said "No this is the best price you're going to get and if you don't like it, you can go buy this furniture somewhere else. You got a great deal the other day on the other furniture and you didn't buy it so that's your fault. I will be glad if you go somewhere else and buy this furniture. It won't hurt us because you are getting this at a low cost and we're losing money here." We were appalled. At first we thought he was simply joking around once again, but he started turning purple as he was getting loud with us and we realized he was being serious. Pretty much told us screw you we don't want your business and walked away. We were all in shock. I didn't even have a chance to react as I was trying to put together what just happened. The man was so disrespectful. I started to get my things together to leave and the salesman started apologizing on his behalf and was extremely embarrassed. He said that's his boss and all he can do is apologize. I was extremely upset and would never purchase from this place had the salesman not been sincere with us this entire time and worked with us for a couple of days. We wanted to give the credit where it was due. But as far as this Adam gentleman goes, he was extremely rude and was so aggressive with his words towards us, we couldn't believe it. I have received better customer service at Walmart than from this so called manager. He should be dealt with for his behavior like this towards customers because if that's how he is with everyone, then he will be bad for business. Never shopping with Art Van again. Thanks for the great customer service Adam.
Michael C.
I bought a chair and the extended warranty. The leather began to disintegrate about a year after I purchased it. Called customer service and they sent a representative to evaluate the chair. He came and told us they would have to fix or replace it and that we would hear from them within a week. They never called, so when I contacted them they told me that the damage was not covered and that "they never contact anyone." Ridiculous, but maybe I should give her credit for at least being honest about their horrible customer service?? STAY AWAY FROM ART VAN FURNITURE!
Ken L.
I bought a sofa the sales person assured me it was good quality...it started to fall apart after 9 months i asked to reselect to a quality piece they refused and fixed it ....it fell apart again after 3 months this time they refised to fix or replace...lesson learned dont buy garbage furniture from a garbage store.
Jasmine P.
I will never do business with them again, just horrible. Customer service is lacking and they do not provide everything on your invoice and make excuses for it.