Art Van FurnitureReviews of artvan.com

I bought same furniture off art van when they delivered it the delivery guys would not remove the sofa I replaced I just wanted it to be moved to the garage. I am 60 years old and had to move it by myself and injured my back because if it .i will never buy anything from them again what a horrible company I wish I had read the reviews before I did business with them.

In February 2017 I went to art Van on court st in Burton to buy my then 14 yr old daughter a mattress. The cost for the mattress was$270, the salesman said if I paid for a waterproof cover the mattress would be covered for 10 yrs, no matter what happened to it as long as it was covered with the protector. One side of the mattress collapsed almost a yr ago but from moving I had to find the papers. I called and talked to the warrantee Dept and they had a tech come out to inspect the mattress. The tech said it broke down from my daughter sitting on the side of her bed. My daughter can not sit like that because she has sciolosis, she has to sit with back support and I had told he tech this, now art Van will not honor the warrantee. The man who sold it to me lied about the warrantee, the waterproof cover, it turns out, has a ten year warrantee, not the mattress. Art Van should be making this right with me but I doubt they will do anything about it. I got screwed out of $360 and they aren't doing anything about it!

My 11 yr old grand daughter who was actually 10 at the time , and myself got locked in the Taylor Store when they closed for the night. No announcement of closing nor did anyone walk around to make sure customers were gone. This terrified my grandbaby whom had nightmares afterwards. I also hurt my forearm and went to the Emergency room due to trying to get out of automatic doors as suggested by police. You think they would have at least gave my grand daughter a bedroom set but No ...Nothing. We were relaxing in massing chairs fully awake and did not realized they closed early that day. They promised a gift.card which I never received. Guess I should call THE HALL OF SHAME.

Bought a couch a year and a half ago and already falling apart. Within a month the cushions started fraying at the seams and it took 3 months to get replacements after calling 3 times. I am so disappointed in this couch and this company in general and will never buy from them again

A private equity Firm assumed ownership of Art Van Furniture and therein resides the problem with this organization. Because of its founder Art Van was very concerned in grooming his own reputation as a member of the community. In contrast this private Equity Firm has one mission and that is to make money and margin at all costs. As customers we need to be concerned with the value we receive on purchase and to a lesser extent the contribution to the community. Here's what's counter-intuitive If you look at the management structure art van today you will find that is being run I people with deep retail experience in places such as Sears Toys-R-Us Barnes & Noble and other failed or currently failing retailers. As customers this really isn't our concern other that it being an indicator the current owners don't care much about anything.

Worst furniture buying experience for me ever. Because of my stature, I have to be particular about sofas. Most cushion configurations give me a severe neck ache. So after spending quite awhile checking out different choices, I told our salesperson, "I've decided. I want this one.". It was in the clearance center and was marked "As Is." Not wanting to be surprised by anything, I asked if there was something we needed to be aware of. We were in the process of looking at the back when another salesperson walked up and said that the two ladies he was helping wanted the couch. Our salesperson said that we were still "hemming and hawing" so it belonged to the other two ladies. I was flabbergasted! What about, "I've decided. I want this one," is hemming and hawing? It was going to be ridiculous to stand there and fight over a piece of furniture, and I was afraid that if I said anything, it wasn't going to be very nice. So we let the other people have it. "Our" salesperson said we could have the same piece off the main floor and it would be brand new. (The one in the CC was new. It was a special order where the buyer changed their mind.) Yeah, we did get the main floor one just because it is so hard for me to find something comfortable. I wish we had walked away. The manager did give us an additional discount, but our lousy salesperson ended up costing us $150.

If I have the option to not put any stars I will . Our experience has been horrible and ver lengthy. All started last year buying a set of couches that 4 months later started to pill, we contacted the store, they sent a person, we had to have a new couch in 4-6 weeks, never happened, in the mean time the other couch started to have the same issue, we contacted Art Van again , they asked us to go back to the store and select different products which we did and at that time the associates at the store weren’t very pleasant. We ended up selecting another set which cost us another 1,000. We had to go back and pick up the new couches- that service wasn’t offered to us for free since we had the issue. At the time we asked if the couch has the automatic recliner that we ordered - they said yes, as we came home the couch was manual, we called back - Art Van promised to deliver to us the correct couch on 4/19/2019, today is 4/20/2019, I called the store and they don’t see the order, we don’t have the correct couch !!! Problem is still ongoing

I am simply speechless at the blatant disregard for my concern. I purchased a cabinet in good faith from Scott Shuptrine and was mislead to believe that it was 100% functional. At delivery, it never worked. I spoke to the complaint manager, not a courtesy return call after being told I would receive one. It has been 2 weeks and not even a courtesy follow-up. I was moving to Florida when I purchased the cabinet, in good faith I left it in Michigan because the top and light was supposed to be replaced. I was told that it could not be replaced and I could go into the store and choose anything I wanted to replace it. I loved the cabinet and wanted to keep it and asked for half of it to be taken off. I was insulted by the Royal Oak manager and was offered $156. Then was told by the complaint manager that I was only charged $500. Well, just like insurance, the actual replacement cost was not $500. I am not stuck in Florida with a NON FUNCTIONING PIECE OF FURNITURE THAT DOES NOT WORK. Please give me a complete refund for the inconvenience of not honoring and upholding to a high standard of customer satisfaction. It is just not right to treat people wrong and unfair. I have NEVER MISSED A PAYMENT AND in fact, I paid off my account and then as a dummy I came back to purchase more furniture from a company that I thought was an honorable place to shop. I intend to report this store and the complaint manager to social media outlets so that other customers will be aware of the way customers are treated.