Art Van FurnitureReviews of artvan.com

I have not yet received my love seat and chair, so I am not commenting on my satisfaction with the actual quality of the furniture I purchased (that will follow in about a month). However, I can say at this point that the service after the sale (about 2 weeks out) SUCKS!! It would be to lengthy to detail completely here, but I will say that efforts to coordinate a timely delivery has been very frustrating. I dealt with 3 different people trying to coordinate receiving my purchase. My purchase is for a business office about 3 miles from the store location - I purchased something that was readily available because I needed these items within a 2-week window... I understand there are limits to how much the store can accommodate the customer for delivery - but this is a service that one pays for so some accommodation to the customer seems reasonable - also I felt like the 3 staff I dealt with didn't understand there own policy/procedure regarding service after the sale - so I was confused and didn't know what to expect - I am picking up the furniture myself today, I hope it will be there, because it wasn't there yesterday. We'll see . . . ... my furniture was on the delivery truck when I showed up for the second time with someone else's van and a person to assist me!!! It was on it's way to the wrong address as well!!! This appears to me more of the same, left hand not knowing what the right hand is doing - A manager did get involved at this point. Many apologies, (mostly deferred to the lack of skill of the younger generation employed to do this work). So, no furniture, I will be contacted at some point later today when the delivery truck returns and they will meet me at my office , no charge to me (LOL) . . . What can I say, I live 20 miles from my office (23 from Art Van) - Had plans to set my office up today to have it ready for the work week - I have called at least 5 times and showed up two times trying to work this situation out with Art Van. My time as well as the time of the person helping me has been wasted - Setting up my office will eat into my day tomorrow . . . Poor over-site on managements part, will avoid ever going into the Mt.Pleasant MI Art Van location. We don't have many options for furniture - But for all the wasted time I see now that going on-line or to Grand Rapids or Lansing is the better option.

Paid $79 for delivery. When they arrived they discovered they had the wrong "hardware" whatever that means. I was told someone would call to reschedule. Nobody called, and the next morning I get a call saying that they would be there in 20 mins. to deliver. I was at work and nobody else was home to accept it because I didn't know they were going be there that day. Anyway after I called delivery they said they could come back by at 3 pm, which they did. However they told me they had a table for my dining set. No chairs. Amazing how incompetent these people are. I did not accept the table and called the salesperson as soon as they left. Mariam said she talked to her delivery person and that they will try to set up delivery at 4 pm the next day. She did say she couldn't guarantee it and that was fine. However the next day I get another call from delivery at 10:30 am while i was at work. Again I had no clue they were going to be there that early otherwise this time I would've arrange for someone to be there this time. So now it's the 28th and I still don't have my dining set. Nobody else seem to know the situation and Mariam is off until the 29th from what I've been told. Bottom line, it's Gardner White next time.

Art Van sucks. Beware if you buy anything and need to return it. EVERYTHING, no matter how small has a 15% restocking fee once it leaves the store which is B. S. Avoid. Much better aces to shop with more competent sales people.

I have never been so upset we gave you a 3 hour window to deliver our furniture and it's 4 hours all ready. I would have been better off getting a U haul. It would have been cheaper and faster. And you are charging for this lousy service. And Im still waiting. Never again.

I went into the Art Van store in Woodridge and purchased a bedroom set in April 2019. The staff at the store was extremely friendly and helpful. My furniture was delivered on April 26th. I had purchased a bedroom set, that had drawers under the bed. When the guys were setting up the bed it was noticed that one of the drawer handles were bent. He called immediately and a new handle was ordered. It is now June and still no replacement handle. I have now called 3 different times to find out where the handle is, as I cant open the drawer under the bed with no handle. First time I called I wad told that the part came in an I would be getting a tracking number soon. Nope never received the tracking number. That was 4 weeks ago. I again called May 24th and the girl on the phone was helpful. She emailed the manager of the department in which handles these issues and I was told I would get a call back. No call back! I called again 2 days ago and was told the part was in grand Rapids and the woman stated she left a message for the manager in grand rapids and I would get a call back the next day from someone.. surprise surprise NO call back. It is a fricking handle that could be easily sent directly to me, its not a whole huge piece of furniture. Absolutely poor service from the department that handles missing, defective parts. Store personnel were awesome... the rest of the experience Not so much. A call back would be appreciated. I will think twice about recommending this company based on the poor follow up!

This company is terrible, I am on my second purchase from them and they consistently manage to make it a terrible experience. My first purchase was from the Bolingbrook location where the salesman blatantly lied about the current sale on a couch. This time I spend $1,500 on a mattress and the salesman inputs the incorrect information into the system so they deliver the wrong mattress. Now we are waiting an entire week with a terrible mattress they delivered. This is the last time I ever buy anything from this company they can't seem to get the simplest items correctly. After trying to cancel my order I have been passed around to several “managers” who have told me the cancellation was done. Then I speak to someone today and he says that they will not refund me in anyway. I have filed a dispute with my credit card company and a complaint with the BBB.

I've had nothing but problems from customer service people and all the lies they tell you when your furniture doesn t show up for over a month and didn't give us are leather cleaning solution and made more excuses. Then we needed a mattress and seen they were having a sale so we bought one online and it said pick a date to pick up so pick a day then call to make sure it's there and they say we don't recieve deliveries today lol so I ask why did it let me choose that day and they make more excuses and it's been over a week and still don't have the mattress. I'm cutting up our card and will never go back.

Horrible, horrible & horrible. We had to have 5 sets delivered to us because of defects. The delivery guys proceeded to scratch our hardwood floors. Which they fixed months later. They finally allowed us to come & get something else. The furniture we currently have/picked out is junk too! The fabric has flaws & there are marks on the fabric where you sit. The recliner doesn't work at all now & I still owe $1500 on it! It's junk now! DO NOT go to ArtVan if you want nice furniture!