ArtsyReviews of artsy.net

On my first time using Artsy I was badly let down as I had bidded on a unique piece of artwork by Banksy and was the highest bidder and then the auction ended, so I thought but in tact the auction site had failed and ended the auction early but the auction was twinned with an American site that had not finished early and continued to take bids and my bid was beaten but I was already under the impression I had won the auction and closed down the site to pay later, so on my return I was somewhat shocked that I had not won the item even though on the Artsy website I was still showing as the highest bidder but could not see where to pay. I checked my email at this point and an email from artsy advised that my bid had been beaten due to site malfunction. I emailed the customer service team but did not come up with any solution apart from they will look around for another piece similar for me but came back with no other option so was left without the item I thought I had won and was livid as is quite difficult to get a piece of unique Banksy for the price it went for which was within my bidding budget, so thanks Artsy for ruining my first auction with you and stopping me from owning the piece of Banksy I had been able to win.

I have been kept up to date with all aspects of the purchasing process. When I had not heard or received anything from them for a long while I emailed and received a prompt and reassuring reply. Since then I have received my parcel and I am very happy with my purchase.

Very fast and efficient. I made a mistake on the delivery address and instantly they made the change

Just delivered a painting. Literally 1/3rd of size compared to as described. Absolutely furious. I want you to collect this rubbish and refund my money immediately.

A very smooth and quick process accompanied with a usefull support from Artsy team. Luciano

Stop spaming and respect my unsubcribe choice

I was having a problem uploading images -one out of the three images was consistently not accepted. The problem was settled as soon as I emailed Artsy helpline,

I have never experienced such great partner and tech support as I have with the 5 years I've been with Artsy. They use multiple channels to make SURE my problem is addressed and, especially with tech, I am never made to feel that I am computer marketing illiterate. As such, I also feel that I am growing in awareness and becoming the best gallery representative I can be. Artsy is a solid, prestigious platform and I love it!