ArtsyReviews of artsy.net

Response from ArtsyJul 18, 2025

Hi Artur, thank you for taking the time to share your feedback. We're sorry to hear there was a delivery issue with your order - we completely understand how frustrating that must have been. It appears the delay was caused by a clerical and routing error with FedEx, but we’re glad we were able to resolve the issue and ensure the artwork reached you safely. We really appreciate your patience and understanding throughout the process. If you have any further feedback, we’d love to hear from you at [email protected].

Response from ArtsyApr 18, 2025

Hi there, thank you for taking the time to leave a review. We’re sorry to hear about the issues you encountered during your order. As outlined by our team, certain fees related to shipping and customs are charged separately by the carrier. Your feedback has been shared internally to help us improve the overall experience. If you have any further questions, feel free to reply to the existing email thread or contact us at [email protected].

Response from ArtsyMar 7, 2025

Hi Oscar, thank you for your review. I can see that your purchase is active and that you were connected with the gallery to arrange collection. Our team will follow up to ensure you have everything you need to collect the work, or arrange shipping if needed.

Response from ArtsyMar 4, 2025

Hi Jack, thank you for your review. I have checked our inboxes using the information you provided and cannot find any recent emails. It may be that you are contacting an individual that no longer works at Artsy. Please reach out to us at [email protected] so that we can assist further.

Response from ArtsySep 2, 2024

Hello, I'm sorry to hear that you were dissatisfied with your purchase. I understand in this case that you came to a resolution with the gallery directly and that they refunded you in full. If there is anything else that Artsy can do to help, please don't hesitate to reach out.

Response from ArtsyJul 3, 2024

Hi Penny, thank you for your review. We're sorry to hear that you are not satisfied with the condition of the frame. Our team will shortly reach out to you so that we can further assess your concerns and help find a resolution. Please look out for our email.

Response from ArtsyMar 13, 2023

Hello, thank you for your review. At this time, we do not work with artists directly, however if your work is represented by a gallery, we recommend speaking with them about partnering with Artsy. I am also sharing our Working Artist guide here: https://www.artsy.net/article/working-artists-guide Please reach out to our team at [email protected] if we can help with anything else.

Response from ArtsyNov 10, 2021

Hi Andrew, thank you for taking the time to leave this review. I see that our Orders team is in touch with you and that, since the order is no longer being fulfilled, a full refund is being processed for your order. If you have any additional questions or concerns, please do not hesitate to reach out to us and we will be happy to help you.