ArtsyReviews of artsy.net

Thank you! Made this process very easy for me.

Great communication and shipping was expertly done.

The coordination, packaging, and delivery were very impressive! I'd do business with this gallery without hesitation again. Bravo!!

Everything went as expected. Nice job. Thanks!

The painting was dispatched quickly from New Orleans and Artsy kept me updated on progress.

Overall, I highly value Artsy and the access it provides to galleries and artists worldwide. That said, this transaction was unnecessarily difficult due to repeated communication issues with TAG. I had to involve Artsy just to understand the order status. The artwork arrived safely and is now being assessed to confirm the gallery met the printing requirements. Still, I believe Artsy should take a more proactive role when communication breaks down between a gallery and buyer. Despite my reaching out, the experience was disappointing. TAG’s service fell short of professional standards, and I would hesitate to work with them again. After all the delays and miscommunication, some gesture of goodwill from TAG/Artsy would have been appropriate.

I would like to recognize Marian from Artsy's Buyer Protection team for the exceptional support she provided throughout a very disappointing purchase experience. From our first interaction, Marian was incredibly responsive, understanding, and genuinely committed to helping me find a resolution. She took my concerns seriously, kept me informed, and handled the entire situation with professionalism, kindness, and care. Although my experience with the gallery was frustrating, Marian completely changed my impression of how the situation was handled. She went above and beyond to ensure a fair resolution, and I never felt that my concerns were being dismissed. It's rare to encounter customer service that feels this personal and thoughtful. I'm sincerely grateful for her assistance, and I hope Artsy recognizes what an outstanding representative they have on their team. Thank you, Marian, for turning a disappointing experience into a positive one!

I have tried numerous times to speak with someone leaving voice messages and have sent numerous email seeking help paying for and arranging shipping for a winning bid place a week ago. None of my calls have been returned or emails answered.