ArtsyReviews of artsy.net

Response from ArtsyJan 30, 2023

Hi Eleonora, thank you for your review. It appears that your review relates to an auction purchase, whereby payment was completed and shipping arrangements were discussed directly with the auction partner. If you have any questions or would like Artsy's assistance, please reach out to us at [email protected].

Response from ArtsyJan 3, 2023

Hello, thank you for your review. We're sorry to hear about the confusion with the price listed on the shipping paperwork. I have checked and can see that Artsy corrected this with our shipper, and that your order was delivered on December 28. Please let us know if we can help with anything else. Update January 9 Hello, thank you for your review edit. I'm sorry to hear about the address issue. I have looked at your email history with Artsy and cannot see that an address change was requested. Our team are happy to assist with requests of this nature, but on this occasion we were not informed of the change. Please let us know if you'd like to discuss this further, you're welcome to email us at [email protected].

Response from ArtsyDec 21, 2022

Hi George, thank you for your review. It's great to hear that your purchase went smoothly! We hope to see you on Artsy again soon. Happy Holidays!

Response from ArtsyDec 21, 2022

Hi Phillip, thank you for your review. I'm sorry to hear that you are not satisfied with our verification checks. The EU Anti-Money Laundering 5th Directive requires Artsy to complete anti-money laundering (AML) and Know Your Customer (KYC) due diligence. These checks consist of two simple steps, I see that you have completed the first and that there is just one quick ID check remaining. Please reach out to our team if you have any questions on this remaining step.

Response from ArtsyDec 21, 2022

Hi Saral, thank you for your review! We're pleased to hear that your experience has been good and we look forward to discussing further with you.

Response from ArtsyDec 16, 2022

Hello, thank you for your review! We're pleased to hear that your experience was great. We hope to see you on Artsy again soon.

Response from ArtsyDec 19, 2022

Hi Ellen, thank you for your review. We are sorry to hear that you are dissatisfied with the customer service received. I understand that, since this review was left, our team has been in touch with you to discuss this further and that your concerns have now been resolved. If this is inaccurate, please don't hesitate to reach out to us at [email protected] so that we can assist you further.

Response from ArtsyDec 1, 2022

Hello, thank you for your review. We're glad to hear that our team was able to help. Please reach out any time if you'd like assistance.