D L.
My third and certainly final purchase…
My third and certainly final purchase from Artsy. I wish I had the option to give a negative star rating. Fed Ex didn't deliver the art work, alleges I signed for the package when I wasn't even home at the time of delivery which I can prove. The "resolution guarantee" could take up to 8 weeks, meanwhile I've paid in full for artwork I never received.
Response from ArtsyAug 15, 2025
Hi DL, thank you for leaving a review. As mentioned in our prior communications, a formal case has been opened with FedEx regarding your delivery. Their investigation process — which we are required to follow — can take several weeks. While we understand this timeframe is frustrating, it is necessary for the claim to be properly reviewed and resolved in line with protocols. We take delivery issues seriously and will continue to monitor the case closely, ensuring you are updated as soon as there is any progress. Although we cannot accelerate the carrier’s process, please be assured we are committed to seeing this through to resolution. Please don't hesitate to reach out directly should you have further concerns or questions.