catherine
Item was delivered without a valid COA
Item was delivered without a valid COA. The letter that accompanied the piece could not be used as a COA. Lack of an authentic COA significantly decreases the value of the piece. I am in contact with Artsy now to 1) get the COA from the piece publisher or 2) provide instructions for return of the piece.
Response from ArtsyDec 12, 2025
Hi Catherine, thank you for taking the time to leave a review. This order was fulfilled exactly as listed, and our team has reached out to request any evidence supporting your concerns. We have not yet received this, and we do require such information in order to review the matter further. We understand this situation is frustrating, and we welcome your feedback. If you would like to discuss this further or provide any supporting documentation, please feel free to get in touch with us directly in the existing thread.