ARTSABERSReviews of artsabers.com

When it comes to purchasing lightsaber replicas, expectations run high. Unfortunately, my experience with Artsabers fell short of even the most basic expectations due to a faulty product and lackluster customer service. Issue: Upon eagerly unboxing my new saber, I discovered a significant issue - the board was either broken or faulty. This rendered the lightsaber virtually unusable as it either stuttered inconsistently or refused to ignite altogether. Customer Service Experience: Hoping for a swift resolution, I reached out to Artsabers' customer service and provided videos as evidence of the problem. Initially, I was relieved when they assured me a replacement board would be sent. However, this relief was short-lived. It has been over one and a half months since that assurance, and despite my persistent follow-up, I am yet to receive a concrete update. The response remains vague and unchanged, with the company stating they will "check with our replacement team for your replacement." Meanwhile, I haven’t been provided with a tracking number or any tangible sign that my issue is being effectively addressed. Conclusion: Artsabers’ handling of this situation has been deeply disappointing. When you invest in a product, especially one as niche and exciting as a lightsaber replica, there is an inherent trust that the company will deliver both quality and support. Sadly, my experience suggests that Artsabers may be more interested in making a sale than in ensuring customer satisfaction. My recommendation: For those considering purchasing a lightsaber replica, I advise exercising caution with Artsabers. Based on my experience, the level of customer service provided does not instill confidence. I would suggest exploring other companies that may offer not just the product but also the customer support that should accompany such a purchase.

I ordered a neopixel blade kit for one of my sabers, unknowingly I selected the wrong charging port. When it arrived in the mail, it was easy to assemble and use but after giving it a couple swing tests the blade it would not turn on what ever I did. The core works, but the blade shut off completely, and won’t turn on again. It worked perfectly, but now it’s worth like 20 bucks. I’m trying to contact art sabers as we speak so I can either replace it or get my money back. And as someone who isn’t really much of a tech person, I do not know how to send videos to the email even if I try.

Absolutely ridiculous customer service! The case arrived completely damaged, half of the lightsaber parts were not screwed on properly, the speaker wasn't glued on properly and was loose on the inside. I managed to fix the lightsaber myself, but asked for a replacement for the case. It's been 4 months and dozens of emails later and I haven't even received a tracking code for the replacement yet. They keep saying they have to contact the logistics team week after week.. Buy your lightsaber somewhere else to avoid issues!

This company is nothing but a drop-shipping company. They sell lightsabers straight from China and don't mention this anywhere on their site. Shipping takes ages and the product arrived damaged because it was packaged poorly. They want me to complain to the shipping company even though they are the ones who should do so. I regret buying anything from this company and would advise everybody else to stay away. In short: - Slow shipping - Poor packaging - Bad service

I got my lightsaber last night and was very upset to see the lightsaber destroyed. The blade was all crooked in the middle, there were parts of the hilt destroyed and the lightsaber would not turn on. I recommend to stay away from this company as they take stuff from AllyExpress and spray paint it, along with doubling the price. Go to UltraSabers, they have so much more stuff and better quality! I expected a lot more than a dented box and destroyed lightsaber. I send them an email and pictures, and no response for weeks. Terrible Delivery and customer service.

My saber hilt came broken and customer service is awful. I will not but from them again if they do not solve this

Purchased the ep3 anakin proffie lightsaber had it for 7 days used it lightly as it is a expensive hilt and the speaker went out. Contacted customer support and was told I would receive a repair kit in 3 to 4 weeks to repair a product that is supposed to be covered by a warranty. I am no sabersmith and I am new to the hobby I even let them know I could not do the repair on my own and requested as advertised that they fix their faulty product to no avail. So after investing over 500 dollars on a product now I have to find a sabersmith at extra cost to fix a product that the company should be responsible for. Save some more money and don't be ripped off

I ordered here 2 simplex v2 lightsabers on the 1st of may. After a week of no information about my order i decided to contact them and they replied only after 2 days and DIDNT ANSWER MY QUESTION. I asked why i have such a delay and they answered "Try to check the packaging box we sent two lightsabers order in 1 box." But then i finally recieved my tracking number and now it in transit for 2 weeks. I dont know if i will get my package at all. So i will update this review if i get it. UPDATE. I finally recieved my order after a month of waiting and it is totally ok. So now i will give 4 stars for the quality of sabers and 1 star for customer service, they have no contact with their customers at all. They dont answer your e-mails. I will not order from them and suggest you to stay away from this company. After reading another reviewes i understood that i am lucky that my order was sent to me because there are a lot of people who payed and recieved nothing.