ARTSABERSReviews of artsabers.com

Response from ARTSABERSJun 12, 2026

Hi Shnji Thanks for the review, and sorry to hear about the delay in getting your order to you. This is not the service level we aim for. We use various couriers to ship our items based on the location of our customers and the items that we ship. Based on your feedback we will monitor the quality of deliveries from USPS to make sure they are up to the standard we require for our customers. Kind regards, The ARTSABERS Team

Response from ARTSABERSJun 12, 2026

Hi Michael, Thanks for getting in touch and leaving a review. And also sorry for the late response to your review. Checking the system I can see that your item was delivered 3 days after your review was posted. The last email correspondence we had with you on 20th April stated that you should get a tracking number in that week indicating that the order was on its way. I'm glad you received the item as we indicated in our correspondence and we hope you are enjoying your Darth Maul duel saber. Kind regards The ARTSABERS Team

Response from ARTSABERSApr 14, 2026

Hi, Thanks for taking the time to share your experience — we genuinely appreciate your feedback, both positive and critical. First, I’m really glad to hear that our team was responsive and that your refund was processed quickly without the need for escalation. We always aim to make things right as smoothly as possible when something doesn’t go to plan. I’ll also be sure to pass your kind words on to Agnis. That said, I’m truly sorry for the frustration and lack of confidence caused during your order. Waiting over 6 weeks without clear updates, tracking information, or confirmation is not the experience we want for any customer. You’re absolutely right to expect better communication and transparency throughout the process. To provide a bit of context (not as an excuse, but as an explanation), if your purchase was from early January and February of this year, then this period unfortunately coincided with the Chinese New Year. During this time, many of our manufacturing and shipping partners temporarily close, which leads to delays and disruption across the entire supply chain. At the same time we also had a few issues with email confirmations from our ordering system which made emails go to spam or become blocked by the customers email providers which caused some confusion. That said, we recognise we should have communicated this more clearly and proactively, rather than leaving you uncertain. We take your comments seriously, especially regarding communication and order visibility, and we’re actively working on improving these areas so customers are kept informed at every stage. I’m really sorry we didn’t deliver the experience you expected this time, but we do appreciate you giving us a chance and for acknowledging the parts we got right. If you’d ever consider giving us another try in the future, we’d love the opportunity to provide a much smoother experience. Kind regards, The Artsabers Team