ARTSABERS is dedicated to crafting sabers for enthusiasts just like you. Transparency is one of our core values. We invite you to share your genuine feedback on our Trustpilot page. We value your opinion and thank you for being a part of the ARTSABERS community.
ARTSABERS (artsabers.com) has 261 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
artsabers.com
Website
artsabers.com
Category
Hobbies
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I ordered a saber, listed as shipping in 10-14 days. It was listed as pending
After 14 days I began to try and contact the company.
Emails went nowhere I went to my bank to reverse the charges.
Finally in Instagram I got a bot
Then I got apologies, condolences,
Finally an email
Manufacturing problems, order might ship in a few weeks.
Apologies, promises, we'll look into it.
Holy ding crap!!
Dealing w them is like the old Indian prince scam!!
I'll update on this issue
DG
Dylan G.
Didn’t ship my saber
I ordered their Cal Kestis SE SNV4 PRO. It was labeled as “ready to ship” with 10-14 day shipping. Got my order confirmation but after a week the “ready to ship” lightsaber hadn’t even dispatched. Checked my account dashboard and it said the saber was still “manufacturing”. Another week goes by without any update so i contacted them and they told me that id have to wait another week for it to ship. Lo and behold another week passes with still no update, and at this point i was getting frustrated. Contacted them and said if they didn’t ship it in the next few days they should cancel my order and provide me with a full refund. Today was the day and i’ve heard no word from them even after emailing them again. Honestly don’t waste your time with this company, too much hassle.
DA
David
Ordered on July 7 & received on August…
Ordered on July 7 & received on August 3rd with no way to track. I love the light saber though. Very nice!
RO
Robert
If I could give a zero I would
If I could give a zero I would! I ordered a Darth Nihilus lightsaber from them in February and was told it would take two weeks; time goes by, delay after delay, excuse after excuse (Chinese new year; tariffs; etc) and still no light saber; then I had to argue with them continuously day after day to refund my money which their website guarantees refunds especially for a light saber that I never received; finally after three months of hell, my bank gave me credit for the purchase of an item that I never received! I would never buy anything from this company and would warn others from making the same mistake that I did! By the way, I ordered the same lightsaber hilt from Korbanth and received it within 10 days! Buyers beware of Art Sabers!
BO
Bode
Genuinely use any other saber re seller…
Genuinely use any other saber re seller drop shipper. These guys are horrible, like the lowest of scums. Order a lightsaber, they promise time frame. There's a delay you contact customer service and they reply 24 hours later. No matter what, so it takes about a week or 2 of back and forth to figure something out. Refund is promised and they say it takes 2 days. I ask them again its been 2 weeks and they still say its being investigated. What is there to investigate no product was shipped out and nothing was ever received. I literally went to another drop shipping company that got me the saber within a week and then customer service replied instantly and had constant communication. AND THESE GUYS ARE STKLL FIGURING OUT HOW TO GIVE ME A REFUND. YOU NEVER SHIPPED A PRODUCT OUT. YOU JUST TOOK MY MONEY AND LEFT WITH IT Absolutely atrocious.
SB
Scott B.
Great service
Ok so I want to give an apology for a review that I gave earlier on an order that I placed. There was a misunderstanding on my part because of my orders locations. They had to split my order. I finally received my second part of my order today, and I have to say it is absolutely amazing. It came in a beautiful case and all the accessories. I will definitely order from this company again.
Response from ARTSABERSJul 10, 2026
Hi Scott,
Thanks for the update. It means a lot for you to come back with the update. We're so glad you love the saber and we hope to see you in the near future.
Best regards,
The ARTSABERS Team.
WL
Will L.
Great deal but poor communication
I ordered several sabers early this year, got a great deal on great sabers, and they were delivered fairly quickly. However, communication was poor: no order confirmation, no shipping info, no contact info on website. I did get a response from customer service to tell me my order was on the way.
Response from ARTSABERSJun 24, 2026
Hi Will,
Thanks for taking the time to leave a review. Glad you enjoyed the deal.
We're sorry to hear about the lack of confirmation emails. We are aware there may have been an issue with some of our customers receiving the automated emails and are currently working on a fix for this issue.
Kind regards,
The ARTSABERS Team
MM
Maly M.
Don’t do it
Don’t do it. Ordered January 2026, and after many delays, including trying to get me to deal with their warehouse in China and customs and pay any fines at the dock in April, it’s June and they said they have no way to fulfill my order and also could not issue refund, customer service suggested I do a chargeback on my card.
Response from ARTSABERSJun 12, 2026
Hi Maly Moda,
Thanks for the review, and sorry to hear about the delay in getting your order to you.
Yes, this is not great service and something that we are aware of. Based on the information provided, it looks like your order was caught up in the issues we had earlier in the year with several shipments of stock to our US warehouse going missing. This caused delays and a backlog in fulfilling orders.
Thankfully, this has now been resolved and we are fulfilling all orders that are in stock quickly. Please get in touch with us at [email protected] and we can see if we can get your order, or a replacement, sent out straight away if this is still a route you want to go down.
Regarding the refund, at the time we were experiencing technical limitations with our previous payment provider which prevented us from processing refunds through the normal route. As a result, our team suggested contacting your card provider as the quickest way to recover your funds. We appreciate that this was inconvenient and not the experience we wanted for our customers.
If you still require a refund, please ask for the Operations Manager in your email to the support team and we will personally look into your case and work with you to find the best resolution.
Kind regards,
The ARTSABERS Team