Artifact UprisingReviews of artifactuprising.com

Quite possibly the worst customer service I've ever experienced. We ordered 3 wedding book albums for Christmas presents to my parents and my wife's mom and dad. My wife ordered them with more than 6 weeks ahead of Christmas so they would arrive on time. When they arrived 1 of 3 books were correct: two duplicates, one incorrect foil cover and 1 book entirely missing. After 2 weeks of back and forth (mostly my wife emailing customer service 3-4x before they reply once), they agreed to re-order the one book that was missing. It did not arrive by Christmas... NOW, they won't refund the incorrect book. Kim is absolutely useless. There is no good way to get in touch with anyone other than multiple emails. For a "small business", this is no way to succeed. Its a damn shame.

I found that the quality of AU printing is hit or miss. I printed our wedding album in both a lay flat format as well as a standard hardcover photo book. The lay flat was perfect but the print quality on the hardcover photo books was terrible. The black and white images were patchy and extremely dark and overall the sharpness of all the photos was significantly reduced. Final print quality did not match the quality shown onscreen or on pdf proofs I received. Worse than the print quality was the abysmal customer support experience from the Artifact Uprising team. Their website makes it seem like they offer a toll free phone number for in person support but it connects to a prerecorded message which ends the call after playing. The only option for support is via email, where the AU team responds once every 24 hours, this made it incredibly time consuming to resolve issues requiring back and forth discussion. I found their support team very combative and they claimed the issue was user error. The explanations provided made no sense, and after taking the time to rebut their claims with supporting images from a variety of sources their team member simply doubled down on their explanation that this was user error and not the fault of AU. To provide some context, the main discussion centered around how the images I used (professionally shot 4500x3000 pixel images) had a DPI of 96 when printed as a 10x10 inch image, which is below the 150 DPI cutoff. This was proven to be inaccurate based on the tools AU's linked help articles advised could be used to verify DPI, as well as the absence of any error messages from their editing tool that should flag any potential print issues when images have a DPI below 150. The instructions provided by AU to resolve these supposed issues required leveraging external photo editing software instead of their editor tool. They did offer a credit to reprint, but the amount provided did not cover the full cost of the reprinting nor shipping. Will NEVER use Artifact Uprising again or recommend their services. I would strongly recommend anyone looking for photo printing look at other options.

Artifact uprising ruined my holiday cards and kept blaming it on me despite using the service for almost ten years prior with no issue. Their customer service was absolutely horrible. Kim could offer no assistance or advice as to why the blurry images happened other than to blame me. The photos on my end were very high quality that seemed to get reduced to very poor quality when printed. I would have been better off dealing with an AI customer service rep. I will never use them again.

Missed quoted deadline for Christmas delivery, charge a significant premium. Next time will use Vistaprint etc that will arrive on time.

Basically ruined my christmas presents. I ordered a photo book and paid extra for fast delivery based on their estimated arrival date. 3 days after the estimated arrival date, the book still hadn't even shipped. I attempted to contact the company many times explaining that I live overseas and wouldn't be able to receive it later. Zero attempts to help or even provide a status update (I don't think the customer service people even know what's going on with production). Horrible decision ordering from them.

Just ordered so can't speak to the quality, but they absolutely RINSE you with the tax and shipping AFTER you pour the time into creating the book. Big banner said order by Dec 16th for Christmas delivery on standard shipping, but at checkout, this was not the case either. Easy to make photo books with this tool (nice layouts, good editing options), but they need to be more transparent about costs upfront.

If you have used Artifact Uprising before and enjoyed the designs so you go back the next year...BE VERY CAREFUL WITH YOUR DEFAULT PAYMENT METHOD. If for whatever reason, your default payment has changed, you cannot undo it. It will continue to try charging the old card and even after spending days with support, they cannot undo that default method. You may never be able to use this website again.

I paid extra for rush shipping to receive my items needed for an engagement celebration. They arrived past the date, didn't have them for the celebration and only 1 of the 3 photo prints were sent. I tried chatting online with cs about this and was told too busy to get to me, just leave my problem and email. This was followed by an email from them just transcripting my text. No customer service provided! What is going on??